I created an account and agreed to an 18 month contract in September 2022 for £29 a month which would raise to £50 a month after the completion of the contract in March 2024.(Here's an example of a bill email)I have today contacted support in order t...
Am trying to obtain the referral reward - my daughter referred me as a new customer in July 2023, I have contacted Virgin - who then referred me to Aklamio.Even though I gave them evidence that the referral took place, by sending them screen shots et...
My service is being cancelled soon and I have received an email stating which equipment I need to return but it's asking for 2 of "Arris hub 3" with two different serial numbers but I was only ever given one, so now I'm worried I'm going to be charge...
We all know the change is coming, but I fear that Virgin is making things as difficult as possible for those wanting look elsewhere. I have loved using my service since the days when cablecoms first hit my street, unlike many I seem to have been bles...
So I am in a dispute with Virgin. I wrote a review and a response from Virgin told me to contact them via any of the below. Well I have been in a WhatsApp call since 15.17 and still waiting with last update at 16.05 we'll be with you as soon as we ca...
Same issue can't change vm sign in details sends a link link dose not work then you are in a constant loop only just renewed my contract got 28 days to cancel if no 1 gets in touch with me that's what I'll do
Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all We're sorry this isn't the page you wanted.It's something at our end, and we?re working as f...
Hi , recently returned equipment via prepaid boxes sent to me , I can see YODEL have it at there hub and no movement for 3 Days , when will VM acknowledge receipt of my return. I believe YODEL do not scan the last step of return so I believe VM have ...
Moved house on the 3rd of February. Virgin has bungled this move at every step of the way.First of all, I've been signed up for an entirely new account with an 18 month contract. Nobody asked me for permission to do this. My package hasn't changed so...
Is the disconnection fees applicable for a candidate whose VISA is expired and so moving abroad??I'am moving abroad as my Visa in UK is expiring next month and my company is not extending it further. Hence I need to discontinue the Virgin media broad...
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