Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUnable to link Virgin account, account not found I have been trying to login to my virgin account and when logging in with my virginmedia02 account it asks me to link my Virgin account When i enter this information is says it can not find my a...Monthly bill not taken from my bank account. My VM account for broadband and home phone is normally taken on the 19th of every month by direct debit. It is now 5 days since that date and still no payment has been taken from my bank account but...SolvedActivation for Netflix Hi, We have mega volt internet and tv package including netflix. Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but woul...Contract renewal Can I ask why I cannot access my renewal offers within my app or account even though you are telling me my contract is ending soon and it’s time to renew?? I could access them a few weeks ago but sin...Renewal Issues So my contract is due to expire in December 2025, and I received an email from VM with a renewal offer of £90.75, about £10 more than what I pay currently which I was happy with, so I went through th...Netflix charging issues My virgin package apparently includes Netflix with ads and I can upgrade to standard without ads or to premium. I thought that I would be charged a top up i.e the standard without ads less the usual...Returning my router.. I have left Virgin media, and must return my router, or be charged. Today I recieved a SMS telling me I should have received my returns pack and posted the item back. As I had not had the return pac...No monthly discounts showing on my account good morning, My broadband account went live 10 days ago. My account includes a monthly discount lasting for 24 months, but at present no discounts show on my account. When will these discounts ...Waiting for call from management after a complaint. How long is it likely to be?! Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had bee...Moved new address Hi ive moved address and engineer came out and conected me my services is working normally on my virgin media app its saying account closed and om my virgin tv go app its not letting me watch anythin...
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