Managing Your Account - Cable - Page 336

New contract including channels we don't need

My father (account holder) today renewed our Virgin Media TV/Broadband contract over the phone. Having had a look at the documents, I noticed we will be getting Sky Sports and Cinema Collection, Sky Sports HD Pack and Kids Pick channel packages.Nobod...

Resolved! End of Volt contract

It's end of contract time and I have chosen to shop around rather than pay the surcharge to continue my contract (nope it's not the end of my discount - it is simply a surcharge from where I'm sitting). So I called giving the required 30 days notice,...

Returned equipment not delivered

After cancelling my contract I was asked to return the equipment which I have done. But it has not been delivered as yet it is still with yodel. This morning I got a text saying if it was not returned I will be charged for the equipment

Contracts Via E Mail ARE ALL WRONG

Hi I signed up via a guy knocking at my door last week,Virgin Sales Person, all with ID etc, every day the new e mailed contracts came though and they where the wrong price, or over charging me, then he came back to my house and said he will sort it...

1 gig broadband offer

i was offered a deal and was told the agent would confirm last friday at about 9. she did not call and so i called in and was told that they would message her to call me. after 2pm o called in again and was told due to the new e mail system, the...

Iv list my job and my health as took a step back .i have tried so many times to cancel my tv package but

Iv tried to cancel my tv package so many times but they keep telling me crap .I carnt dont need it carnt afford it all I want to keep is my broadband same speed .I need to send the 2 extra boxes I have in my bedrooms but they won't send me packaging...

Late payment added to my credit file after 4 days - Unbelievable!

On January 4th, a home broadband payment was missed due to a direct debit error. This was subsequently registered as a late payment on my credit file on January 9th. This is madness.In my experience, and as is common with most companies, a missed dir...

Resolved! Credit report default

Hi can anyone help please?I cancelled my virgin as I found cheaper deal elsewhere. Services were disconnected 20/12/23. Received final bill of £20.13 to be paid BY DIRECT DEBIT (I have proof of this) on 27/12/23. To my knowledge, this had been paid a...

Incorrectly charged for Netflix

I have been incorrectly charged for Netflix since October 2023.I changed from TV to just broadband in August but every month since October I have been charged £10.99 for Netflix that I have never subscribed too. I have my own Netflix account directly...

Contract not honoured. Theft?

Ok not sure how to move forward. Here’s the details….- 18 month contract coming to an end a few months ago. Am offered a small increase on this cost at £46 via an online offer. I accept this.- Few days later I received a contract email with the price...

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