Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Can’t change my contact number

Hi there, I've been having the same issues as everyone else. “Sorry, the changes you made were not saved. Please try again” . I have tried various web browsers, devices and such to no avail. Please contact me with the solution, the phone number curre...

Z0M by Joining in
  • 2 replies
  • 0 kudos

No welcome email

Hi,On the 20th of August I placed an order and received a confirmation email with the "Chosen delivery date" written as the 23th of August. I was expecting to receive a welcome email that would contain details to allow me to create an account and tra...

Vlad57 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Speed upgrade ordered no action no info

I have twice ordered an upgrade to my broadband speed from 250 to 500 via the MyVM app and via the internet. Both times I receive a confirmation email from There however are no open orders in my app or online. Trying to commu...

GYB by Tuning in
  • 2 replies
  • 0 kudos

How can I close my account?

Hi,I just want to close my account! I have called to close it but the waiting time is too long (3 hours no answer) and I tried for two weeks! Now I have moved out.Anyone can help with this? Thank you!Bests,

Cyril818 by Tuning in
  • 1 replies
  • 0 kudos

Scam renewal offer??

Morning, it seems from reading countless posts on these forums there seems to be a rather common occurrence of virgin media offering deals that it has no intention of fulfilling.Having found myself now in this position after accepting and signing up ...

dazza_83 by Joining in
  • 1 replies
  • 0 kudos

Wrong email when ordered

I put an incorrect email address in when placing my order for virgin broadband so I didn't receive my confirmation email. Now I received my equipment but I can't use then because I did not receive an e-mail with my account number. How can I fix this?...