Managing Your Account - Cable - Page 335

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Price increase - but I'm on a fixed contract for 18 months

Hi, Lee_RI am in the same situation, please advise. My contract fixed for 18 months, from the 1st of October 2022, but my price gone up since the last 2 months. Thanks,Gery

payments - direct debit issue

I am absolutely fuming ive spent 2 months trying to set up a new direct debit with virgin and they never take the money and cut us off and charge late payment fees! they doubled our monthly bill without our knowledge and to be fair i didn't pick up o...

Moved Home Disconnection Issues

Hi All / VM,I've recently moved house and had a few issues with being disconnected. The new property was sorted by a VM engineer with internet working fine but with the web safe option functioning even with my account set to no protection.According t...

Unable registering my virgin media account

Hi Can you please help to register my virgin media account . I’ve follow all guide for create password is doesn’t work. Below message. Sorry, there was a problem registering that password. Please choose a different one.

Downgrade package without new contract?

We want to get rid of our TV from our package amd have broadband only, however we are on a monthly rolling contract which we like incase we move and don't want it anymore.Virgin won't downgrade our package without starting a new 18 month contract. Do...

Re: Netflix - plan change to Premium constantly rejected

Hi David_Bn,I'm having the exact same problem, is this something you can help me with? Last week I was told my reference case was 136432_14939 and that I would receive an email update within 48 hours, but that never happened...

Can't raise a complaint

I had been with NTL/virgin for 40+ year but finally rising bills and poor service became too much.I cancelled my contract in early april. The operative said I had to stay until the 17 May. But my services were either not working or not functioning.Si...

Sky Sports UHD missing

Hi VM team,9 days ago I received an email from VM to include the Sky Sports UHD channels for £3 which I accepted online and was told it may take 3-5 days to load onto my account to view the channels. 9 days on, they're still not able to be watched on...

Resolved! Virgin not honouring price agreed over phone

Hi,I put through an upgrade order on virgins automated service for 1gig fibre and phone line. Unfortunately due to a home move order placed at the same time it was automatically cancelled as it was at the old address, I have the contract that was sen...

Leaving Issues

My current contract deal ends on 18th June. I wish to leave Virgin Media and find a new provider. I have tried calling Virgin Media only to put on hold for more than 30 minutes and still no get through to anyone! I have tried to use the WhatsApp chat...

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