Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
On September 14th 2023, I renewed my contract with VM, exactly the same package as I had before for the previous 18 months, with a price increase of £85 p/m to £98 p/m. I have the email confirmation of this, including the agreement from VM.Despite th...
Hi there, I’ve been a trial customer of Virgin Media and on 25th September, I received an email saying the trial is going to end on 31st October. I replied on Tuesday 3rd to [REMOVED] and asked if we could chat through the options as overall, i was...
Hi I was offered by a field sales advisor a contract for 24 months firstly at £11 x18 months and £23 x 6 months making it £14 p/m for the whole contract. When the emailed contract came through it showed £15x6 months and £33x18 months I contacted the ...
To any Virgin Employee mods:I am no longer your customer. I arranged a home collection for your equipment and you didn't turn up. Instead you sent me a wierd email telling me that I needed to rearrange via a link. The link simply says that it's to...
Any ideas how I can remove the kids pick £5 a month from my account? I never use it and no idea how to remove it
Hi I recently paid my bill due for April on the 21st which was fine. I then set up a direct debit to pay the next month and beyond which said direct debit will now start from 21st when i receive the bill. Now in my virgin app it says you will be tak...
Tried most fixes that i saw here, anyone could help out with changing my phone in my account settings?Thanks
Hi, I cancelled my contract on 5th October via phone. Can VM send me a confirmation, please?
Hello,A week ago I wanted to change an email address password, only to discover VM have changed the process without sending out any communication on how the process works. However, I went through the steps to change my account email and almost lost t...
I am at my ends with trying to sort out my billing issues. I have simply moved to a new address and just needed my original package to be transferred across with the same price. I was paying 42.99 for my package due to health care worker discount pac...
