Hi Recently moved house and as a result my Netflix account was paused for some reason I see it can be reactivated by receiving a link but I have spoken to customer support 5 times and they don’t know about a link and have escalated my case but this ...
Hello,A search on this forum suggests this is not an uncommon situation and I’m hoping for some assistance.Virgin media are new to our area and I was interested in signing up as the speed they were offering was significantly higher than the current o...
HiFor months now, I have not been able to view my bill, not on the app, on the website, or on the link via email with the bill. I have extra charges and want to view my bill, I have been told I can have my bill via post but that costs extra. I should...
Hello, Why has Virginmedia made it 100 times worse for us to contact them. I'm 76 and got a touch of Alzheimers so need to talk to someone in UK. 150 does not work and their phone number does nothing. My contract is up soon and you putting my bill up...
Complaint reference: C-121123575With reference the complaint reference above basics are:Received notification that Virgin had reported to credit agencies that I had missed a payment to Virgin and this was reported on 7th November 2023.Never missed a ...
Please can you guide me on how I can cancel my contract or subscription with virgin media??
Late last year I was offered a contract renewal with a 20% discount. The renewal offer stated that my package would stay the same.I agreed to renew but then found that I had lost TNT Sports.I emailed Virgin who told me that I had been moved from the ...
I signed up to a new contract, received all the contract info via email etc and set up direct debits but the new contract did not activate and I have been billed my old full amount.Can someone please DM me so we can get this rectified?
require a new tv remote
I gave notice to quit VM. The contract ended on the 10th December 2023. My actual contract finished on 2nd December. But VM decided my bill would rise from £39.99 to £84.99 within that short period before disconnection. I made several phone calls to ...
