Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

moving home, double 1st bill?

HiI joined VM 11 months ago on 18 months contract, it is still 7 months let to run.I told VM today, that I am moving house and would like to move my existing broadband contract to new address which also has VM connection. I understand there is £20 ad...

Check phone number

Hi, I got an email from Virgin recently saying they've tried calling me but I haven't answered, I haven't gotten any calls from them so I'm not sure if I made a mistake putting in my phone number. I can't figure out a way of checking the phone number...

argorath by Joining in
  • 1 replies
  • 0 kudos

Memorable word

Hi, when I ring up Customer Service it isnt letting me get past the Memorable Word part. I only joined Virgin Media on Monday and don't recall even making a memorable word.. and I have tried going on the MyVM app and on Account Details and there is n...


Hi is there anyone from virgin available to chat?I am looking at cancelling my package and only keep broadband. I am looking at how much broadband only would be at M125 and how much the cancellation fee is.  Thank you.

Incorrect email

I cannot access my online account as you seem to still an incorrect email address.  Can this be changed somehow please as I can't access bills etc.  How do I go about this? 

HL2021 by Joining in
  • 1 replies
  • 0 kudos

Virgin media charging me double

Virgin media are charging double when wifi only started 1.5 months after I received QuickStart, made many complaints and each person had a different response, received QuickStart on 5 May, after many missed engineer appointments to pull a cable final...

Resolved! Verification email

HiI haven't been able to log into my VM account since I switched to them. I have checked my inbox and junk for a verification email but do not have one, when I try to login or even try forget password, I get the following error:You haven't confirmed ...

Overpayments taken every month

Last November (2021) i spoke with Virgin Media and renewed my contract, i agreed a cost of £102 with Michael who said that the contract would come through for more but he would apply a discount. I did this on line and have a copy of the conversation ...

sarahO by Tuning in
  • 5 replies
  • 0 kudos