Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsOld Kit Returned But Virgin Threatening to Charge Me I moved house recently and started a brand-new account. As a result of this, Virgin asked me to return three items of old kit - a Tivo, a V6 and a Hub 5. They sent me a box a couple of weeks ago, wh...SolvedCan't access account setting and manage payments My broadband service started in early November, and everything has been working fine except I can’t access account settings. The page won’t load and shows: “Oops, looks like something's gone wrong on...Password to Passkey Loop! Hi, Well, finally got round to sorting out my VM account for 2FA and all that good stuff....which I did but opted for a password instead of a passkey. I then realised that to use the email send opt...Link accounts Ive moved home and taken my broadband with me which has been connected It asks me to link new account with old one which I've tried to do but always get an error Ive done chat help twice and told...Contract problem I signed up to a new contract for a broadband package with Virgin Media last month. They do not seem to have cancelled the previous one, and it looks like I am being billed for 2 contracts at the sam...Hubs Hi , just looked at my package and it says I have two hubs , I don’t ,what can I do to get the corrected please . No Netflix access I seem to have joined the many Virgin Media subscribers who have been signed up for Netflix as an inclusive part of their package, but can’t access it. I have tried the customer services twice and ea...Recently joined Virgin, my account says your first bill will be ready on the 19th, nothing yet? Had no email about it and like I said my account says 'bill not ready come back later' but it also says first bill will be ready by 19th December... is it normal for it to be delayed? Thanks! New Contract got agreed but I was only looking at the page Can someone help me? I was looking at the page last week and I turned out on Monday I got an email with ore contract details. But I don’t want a new contract. What can I do? Do I need to phone Virgin...Cannot reset password I can’t change my password nor have a passkey. Rang Virgin they said they would put a ticket into the IT desk and would take 2-5 business days. Not heard anything and still can’t reset. Don’t have a ...
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