I have just received a text stating that I have not paid my bill and therefore my internet services may be cut off. When I have checked my account on the app it states that I am £25+ in CREDIT and when I check my bill the address is for a house that ...
HiWe did a contract renewal for our Virgin Media services on the 12 January 2024, for a fee of £117 per month (plus inflationary rises.) We received all of the contract documentation relating to the new contract that day that states it is for a minim...
I am out of contract as of 20th February. I had an email yesterday offering me an 'Exclusive Discount' and text message (25% off broadband) a few weeks earlier. Both links take me to a page "Oops looks like somethings gone wrong".I have tried differe...
Am trying to register my online account but on the page to complete my profile when registering, I get the DEF01 error code- I have tried on two different browsers on two different devices and urgently need to complete this to manage my bills
Virgin media sent me a limited time, email offer to renew my package for another 18 months for the same monthly cost.Now VM are now trying to defraud me by charging me double the agreed amount. I've tried contacting their utterly incompetent customer...
Anyone have a number to speak to someone, or would someone like to contact me? Thanks
Hi when I create the account I put wrong email is possible to change?
Hello, I have been trying to speak to a person on the phone from the web team about an offer that was emailed to me, I called 150 and after 30 minutes was told the offer from the web team is not available via the phone, I was advised to start a web c...
Hi,I recently signed up to a o2 12 month sim-only plan. As part of that, they were supposed to give me double data.When I queried this with o2, they have instead signed me up to a new home broadband contract from 125mb to 250mb and my bill has shot u...
Hi,As per some other users on this forum - I cannot verify my email address to create my online account to go with my new broadband service.The email arrives in a minute or so, but when I click on the link to verify it says "The email sent to the bel...
