Hi I am having issues trying to explain to the Virgin media agents over the phone that my Virginmedia contract has been changed without my Authority. I have been paying £38 per month for my bundle without any issues and In April went up to £41.34. Ye...
Hello,My contract was coming to an end and i was getting emails regarding a renewal. I went onto the online service and found that i could go up to Gig 1, and the contract says that the initial monthly cost is £35 a month, then £95 after month 19, 18...
Signed up to virgin on the 3rd may online told them the day I wanted it installed which was the 13th May. Got email with my contract. Waited in all day for engineer not to turn up. I can’t contact them coz I’ve not been sent an account number. Any he...
Hello I need to have full VAT receipts for my account from October 1st and every month going forward.I cannot see how to see this on teh on line portal. Pease can you help me with trying to set this up?Thanks
Hi everyone,Looking for some help/advice. I'll try and keep this as short as possible.We joined Virgin Media in November 2022. Originally taking out the Bigger Bundle + Sports along with the m500 fibre and weekend chatter.Within a month or so I quick...
Hello,I want to complain to the ombudsman, but how do I get a final response letter from virgin?This has been ongoing since July 2023, I was cancelling my contract, but was offered a deal for 24£ a month broadband, I was given the contract informatio...
Gone onto the virgin app to pay the bill which should be £17.99 and it's telling me it's nearly £65!! I've had no communication off virgin to say there's an increase because no way am I paying that for fibre!! Tried to get through on the phone its ri...
I need to end my virginmedia service as I am moving but virgin seems to have a reputation for making it difficult and irksome to cancel and I am a bit concerned. I wondered if anyone had any tips or advice to make it a bit less painful/time-consuming...
This morning I received this text. It's actually from Virgin cos I had one the other week about an unpaid bill which wasn't the case. I spoke to someone and they sent a link which came exactly as the spam one. Today I've got this.. Hi, it’s Virgin Me...
I have received an email to say my Essentials package is finishing soon and I should start a chat to renew it. I tried clicking on 'Start Chat' on my laptop but it keeps throwing me back to the previous page. So I scanned the QR code on my phone. I g...
