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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21276 Views
  • 30 replies
  • 7 kudos

Not received order broadband

I placed an order online on the 27/09/2023 for delivery on 30/09/2023  but only received my pre-contract information, no welcome email or delivery information received. I can't sign into My Virgin as it states the email address I used to place the or...

emmagg22 by Tuning in
  • 260 Views
  • 3 replies
  • 1 kudos

no welcome email

Hello,I ordered my self-installation package on the 26th. The package should have arrived on the 29th (it hasn't arrived yet). Also, there're no account number or area code on the contract I received. And I didn't receive any emails other than the Vi...

Mj24 by Just joined
  • 226 Views
  • 3 replies
  • 0 kudos

Broadband Contract

Originally I signed a contact just for broadband on 22nd August 2023 for 18mths, having done this the accounts dept have gone beserk, and sending me daily e-mails that they will be taking £50.00, or £100.00 every month. I have tried to explain severa...

Chiman by Joining in
  • 125 Views
  • 1 replies
  • 0 kudos

Virgin Media Double Charged Broadband

Had a duplicate broadband account set up in error to the same address at the same time. Was charged £225 extra in total, but no account details were ever sent to me, nor was equiptment set up. Have sinced moved out of that address, and need the chequ...

tmcowley by Joining in
  • 189 Views
  • 1 replies
  • 0 kudos

Cancellation Proces

Seems I am not alone in being unable to cancel my contract (in my case after 23 years).To say I'm frustrated is an understatement.  I have been at this for a week, and have now missed the date I wanted to coincide with the required 30 days notice per...

martinz by Tuning in
  • 228 Views
  • 1 replies
  • 0 kudos

Compliment

Could you please pass on the highest praise to Sharalie in the Tier2 Retention team for his very sympathetic help on my bundle reduction. 

Account issues

Hi, I am having so many issues with accessing my VM account. Have been trying for months to just log into my account to check bills, packages etc and I am getting very frustrated at the constant brick walls I hit and going around in circles!! I try t...