Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Help!!! Disconnected 6 weeks early!

I am absolutely disgusted by my experience with virgin media and how they have handled my cancellation request and am desperate for some help. on 19/05 I cancelled my package and we agreed a switch off date of 30/06. Which I have in writing on WhatsA...

Sudden Price Change

HiSudden Price Change without any noticeMy virgin media bill suddenly increased from £25 to £31. When I renewed my 18 months contract I was ensured that my price will not increase till October 2023.Unfortunately I can't afford this price and have to ...

alia7478 by Tuning in
  • 1 replies
  • 0 kudos

Login details

Looking for helping signing into my account to manage my details and I have all my emails that show what area and account number I have but when I use them to sign into the app it states that they are incorrect. Just at a total loss at how to get int...

returning kit after upgrade

Keep getting emails from virgin asking me to return old kit.....return parcel was dropped off at yodel depot in alfreton derbys on 9th may....parcel no .....8KXE002369186961...Track my parcel says enroute but not yet delivered..anyone help with this ...

blclclol by Joining in
  • 1 replies
  • 0 kudos

Moving hub from study to living room

I would like to mve my hub from the upstairs study (where there is a cable inlet) to the living room (where there is another cable inlet into a Virgin tv box). Is it possible to run both the hub and tv box off the same inlet cable, and what splitter ...

davetukx by Joining in
  • 2 replies
  • 0 kudos

Change of account name problems.

Hello, all.Last week My mother decided to take over our households Virgin Media account from my father, who has Alzheimer's and has sadly declined sharply over the winter.The initial call seemed to present no issues (Direct debit wasn't changing as t...

MSKelly by Dialled in
  • 10 replies
  • 0 kudos

Don’t know what else to try

Since yesterday afternoon, had no dial tone on either landline phones up or downstairs. The phone screen says ‘Check Phone Line’. All been unplugged and then re plugged in. Can’t dial 150 as phones do not work, tried ringing from mobile, gone through...

Moving house

Hi,I have been trying to contact Virgin media team for my moving home issue for the past couple of days but still haven’t received any response in messaging service..Would the concern team member plz connect me in mail? ThanksToufiq 

Toufiq by Tuning in
  • 2 replies
  • 0 kudos

Unasked for package change

My bill this month includes a package changes for 12.90 I haven't asked for any changes and the bill doesn't list any changes to my package. I saw another couple of posts stating similar things is this a glitch or can virgin add to your package price...

Guscraig by Joining in
  • 2 replies
  • 0 kudos