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Forum Posts

No verification email

Hello friends….I need to change my memorable word as I have forgotten it! I have logged into my virgin media account and it’s instructing me to change my sign in email address with a different oneI have a gmail account, I’ve entered this email and cl...

MrsJJB by Joining in
  • 1383 Views
  • 7 replies
  • 0 kudos

Payment date confusion

Recently entered into an 18 month contract with £80 bill credit with virgin media and the first actual payment I need to make is suppose to be this month but when I look at my bill online it says the payment date is January 1st? That can't be right c...

Services missing on app

 I have logged into the Virgin media App to check service status and notice that I my TV, broadband and phone packages are not listed. Just my mobile account. This means I can’t check service status as it is not showing any services. I have a full pa...

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Simonwa by On our wavelength
  • 920 Views
  • 5 replies
  • 0 kudos

Netflix account hacked

Hi. Like many others it seems, my Netflix account through Virgin has now been hacked with a lot of Spanish profiles that are all now locked. Can someone tell me how I fix this?

Jasdp by Joining in
  • 5805 Views
  • 1 replies
  • 1 kudos

Log in impossible - Virgin Media account

I have been trying to log in to my virgin media. Initially wouldn't recognise my email and then eventually it has seemingly allowed me to change my password. I've been waiting for the password change email for 15 minutes and nothing! One of the reaso...

Mac003 by Joining in
  • 459 Views
  • 1 replies
  • 0 kudos

Disconnected from my services

I am writing to express my profound dissatisfaction with the recent experience I had with Virgin Media. Having notified the company in advance about my house move scheduled for the 5th of June, which is delay due to unforeseen circumstances, I was di...

San_dra by Joining in
  • 3604 Views
  • 3 replies
  • 0 kudos

Struggling to pay my bill, please help

Hi, I’m currently in a hole financially after some astronomically high bills for repairs on my property came through. Being that not long ago I was in care and before that, sleeping rough for months.I vowed to prioritise the roof over my head however...

R_44351 by Tuning in
  • 1904 Views
  • 2 replies
  • 0 kudos

VAT Invoices

Hello, Can someone from CS help me obtain VAT invoices for my past invoices and ensure that future invoices are setup to show VAT please. Thanks

g3xer by Joining in
  • 690 Views
  • 2 replies
  • 0 kudos
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