HelloBefore the moaning starts - hope everyone is safe and well.My issue: I received an email to say my credit score has gone down due to my account with Virgin Media being in arrears. However the value which is being quoted is my next bill value of ...
My current contract has an incorrect 'service' address where the postcode appears twice, with the first replacing the county name. I think this might be why the O2 site resolutely refuses to acknowledge I'm eligible for Volt benefits (even though the...
Hi, I was with virgin media from July 2021 to September 2022 i closed my account which Virgin have confirmed over the phone, paid the bill and have now been hearing IMFS 2 years later saying that I owe £36.30 to Virgin Media. I have spoken to Virgin ...
Hello,I entered into a Virgin Media+O2 contract on the 23rd of November after a visit from a VM Sales agent to the house. The sales agent however did not create my contract with the correct package details. As a resolution, VM customer services cance...
HiI’m a relatively new customer of a month.I’ve had my first bill which shows my account number etc.I still can’t log into my online account, I just keep getting the messages of password not recognised then into the loop of reset you password followe...
I keep trying to set up ebilling, but the process that advises, does not work.Can you set it up for me please
Hi, my virgin media services are due to be cancelled today but I haven't heard anything. Can someone check this is happening. I have the transcript of my conversation and it definitely should be cancelled today Thanks
I renewed my broadband, TV and landline contract last month. Yesterday I got a text message from O2 telling me my monthly Sim only price was going up from ~£7.00 to ~ £12.00 a month. I went to the local O2 shop today and they told me this has happene...
Hi, I have the same issue. I have went online to upgrade my package got nowhere with live chat and on the phone. I have upgraded to the 1gig for 38 per month but I have received order confirmation which I have taken a screenshot but no email confi...
Hi @Joseph_B, my employer is relocating me & my family to the USA on a one way assignment. We will be moving out of our house on April 24th. We have been loyal customers with Virgin Media for over 10 years. Given the exceptional circumstances I expec...
