Re: Haven't received confirmation email
Hi I have a question about my upgrade just want to make sure its in process i can provide more details if neccessary
Forum Posts
Good Riddance Virgin
Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...
Retreave Live Conversation
I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account withi...
Terrible customer service and second TV box deactivated
Apologies as this will be quite long.For a couple of month there has been issues with my second TV box in my son's room (missing channels). I arranged for an engineer to come out on Thursday 15th December between 12-4. On Thursday 15th it gets to 4.2...
April bill rise and June renewal offer
HiCurrent bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”.Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers...
VAT invoices
How can I enable VAT invoices for broadband please?
Resolved! Upgrade offer not yet activated.
Greetings,My contract expired and I was offered a new 18 month deal on "My Virgin Media" which I accepted as it was a faster speed (M125 to M250) for around £11.50 less per month than I pay now. I received the contract information sheet via email and...
Just gave 30 days notice - Account restricted?
HiI just called and gave my 30 days notice as I'm out of contract now. I have just looked on the app and it says Account restricted - bill overdue. How can this be as you've just taken a direct debit 4 days ago?? I have attached a photo
Internet only renewal
Can someone help me with getting an internet only renewal please? At the moment I'm only being offered stupid packages with disney plus and O2 sims included at a much cheaper price than plain internet only. The O2 offer isn't as good as my current mo...
Virgin Media isn't letting me upgrade.
I am getting an email saying that “Thanks for getting in touch about upgrading your services. We've had a look at your details and can see you're already a Virgin Media Customer.” This is after I phoned them up and wanted to change from my 250Mbps Pa...
