How do I speak to someone at Virgin about my bill? When I ring up I get transferred to an automatic text which is just about changing my direct debit. My bill is due on 4 August but is wrong because I have just changed my contract with Virgin so it s...
Hello. Please can someone assist me with a direct debit query? I’ve received an email stating that a late payment fee has been applied to my account. I set up a direct debit when switching broadband from Sky to Virgin Media and the direct debit is vi...
Like many others, it would appear, I have been sent an email telling me that my contract has ended and recommending I check the available packages and renew.When I go to any of the links on the email, or to the website and click on 'my current packag...
I'm in exactly the same position after 25 years a VM customer, WhatsApp experience to cut a deal was terrible, kept having to repeat myself again & again and ended up with nothing. I'm due to leave on 27th August and almost a week on from cancellatio...
Hi all,I have recently disconnected my Virgin Media services as I moved abroad. The disconnection date was the 30th July, but I have still yet to receive the closing bill. I am a bit concerned, as I cannot phone the Virgin Media helpline to resolve t...
My pay dates had changed and missed my payment date but paid my bill within 14 days to avoid late payment fee as per Virgin Media terms. Same again the next month but when I signed in to pay my bill within the 14 days of my payment date I had a doub...
I need to make a formal complaint to VM.I have moved house, my old house has a new tenant, and they can't get a new connection to VM because there is an active line on the house.We phoned to disconnect the moment we got our new house keys, and gave a...
HelloI'm wondering if anyone can help me desperately. I have depression and i'm finding this to be impacting my mental health this evening substantiallyI got this offer through which i was happy with and accepted. I dont want to be charged £274 thats...
Why do Virgin Media use call centres abroad? When you try explaining to them, they just don't understand what I am saying. I don't mean to be rude. It's a wonder why people are reluctant to sign up for Virgin Media. I logged into my account and saw t...
I’m looking to subscribe to VM and sky sports, does anyone know if they will carry the new sky sports+ channel and whether it will be a new channel or via the red buttonthanks
