Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Does anyone know if its possible to stop a cancellation request and proceed with an installation? My disconnection date is today, but the red mist has cleared now after the engineers didn't bother to show up on Saturday. I should have kept calm and c...
Hi I am not a virgin customer but the box at my property is a virgin one. The cover has broken off. How do I go about getting it replaced? Many thanks
Hi, in virgin media web it shows my balance as follow (which is correct with the amount I paid by credit card online):But the bills show overdueShould they subtract from the balance and mark as Paid? Am I in risk of late payment here?Thanks,
Sick of this issue. It’s a known issue so I’m not even going to waste time explaining myself. please explain to me why a strong password that meets every single requirement is not accepted. Getting the error ‘ you can’t use that password please use a...
I cancelled my wifi over a month ago. It’s been disconnected, it doesn’t work. I had a bill for the month I cancelled it. It’s now been a whole month since and you’re still charging me. This isn’t acceptable. also it won’t let me make an account. I s...
Hi Guys,I recently signed up to Virgin Broadband, and have been trying to set up my online account.Initially, it would not accept any password at all (I tried maybe 50+), so I assumed it didn't register. However, now it does show as registered and pr...
Just rang retentions about price increase,sorted a deal with them but was told they can not send a confirmation email, so i am a bit worried that the deal does not go through and i miss 24th March deadline to leave without paying a cancellation fee,i...
If I decide I want to leave and notify you, do Virgin drop the line immediately or is it 30 days from notification?
When are we going to be notified of the price increase .
I got my email from VM last week - £15/month increase on current cost yet represents a 25% rise. It also included an offer to renew my current package ( contract due to finish in September) for £6 more on my current pre- inflation price and to includ...
