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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Stopping A Cancellation Request

Does anyone know if its possible to stop a cancellation request and proceed with an installation? My disconnection date is today, but the red mist has cleared now after the engineers didn't bother to show up on Saturday. I should have kept calm and c...

Alan1980 by Tuning in
  • 6 replies
  • 0 kudos

Unable to register for account

Sick of this issue. It’s a known issue so I’m not even going to waste time explaining myself. please explain to me why a strong password that meets every single requirement is not accepted. Getting the error ‘ you can’t use that password please use a...

Why am I being charged still?

I cancelled my wifi over a month ago. It’s been disconnected, it doesn’t work. I had a bill for the month I cancelled it. It’s now been a whole month since and you’re still charging me. This isn’t acceptable. also it won’t let me make an account. I s...

Price increase

Just rang retentions about price increase,sorted a deal with them but was told they can not send a confirmation email, so i am a bit worried that the deal does not go through and i miss 24th March deadline to leave without paying a cancellation fee,i...

Pj6 by On our wavelength
  • 5 replies
  • 0 kudos

Do I trust Virgin Media

I got my email from VM last week - £15/month increase on current cost yet represents a 25% rise. It also included an offer to renew my current package ( contract due to finish in September) for £6 more on my current pre- inflation price and to includ...

Jomodu by Superfast
  • 1 replies
  • 0 kudos