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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Ryan field rep Northumberland area

has anyone else been signed up by this rep? He offered a deal and didn’t put it through at what he offered. He said he would rectify it but hasn’t and now will not respond to my phone calls and text messages. I’ve rang customers services who were les...

Negotiated new contract (fail)

So I had come to the end of my tether  with lousy wi-fi  and poor customer service  with Virgin and  phoned 150 to end my contract and go with City Fibre  , the persons on the other end of the phone kept me talking making offers to keep me at Virgin ...

Harlpop by On our wavelength
  • 1 replies
  • 0 kudos

I need a primary account please

Hi,When my ex left many moons ago, I put the account in my name, but it has always been a secondary account.  I seem to remember a few years ago, I was able to create another primary user, but having just tried logging in with this e-mail address, I ...

'Complete your profile'

Hi, I have the same problem. Have tried multiple browsers, cleared cache.. different devices etc..  Can you please message to resolve?    Thanks        [MOD EDIT: Post split to create own thread. Please add more details so the Community can help]

Netflix activation

I am having a nightmare with getting my Netflix activated. I'm an ultimate volt customer and when the offer was lauched I chatted on Whatsapp with VM to add Netflix to my account. This involved taking out a new contract which has been emailed to me.I...

Resolved! Unsolicited contract renewal

Despite choosing to remain on a rolling 30 day contract with VM, I today received a totally unsolicited contract renewal. Apparently I have agreed to take more features, at a greater cost, for a fixed 18 months! Nothing of the sort. I have had no con...