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Forum Posts

Contract renewal cost

HelloMy contract is up soon and I want to speak to someone about it.  Ideally I would like to get in contact with Callum from the Executive Team.  Hope you can help.  Amanda

Gibbo47 by Joining in
  • 4 replies
  • 0 kudos

def01 error on My Virgin as new customer

Had Virgin installed today and can't access my Virgin app as getting a Def01 error when trying to complete my registration.  This means I can't make any changes via the app.  Have tried the app several times and on other devices etc, but all not work...

Virgin Media - Netflix HELP!

Can anyone help?  Virgin Media have charged me for Netflix streaming services which I haven't used.  I have rang them to cancel twice and was refunded last month but have been charged again this month.  Netflix cant help as my email address does not ...

Broadband upgrade has changed TV package

I signed up to a contract in Jan 2023, which has 18 months to run; 350MB plus Maxit TV and phone line etc.  On Friday afternoon I get a text from Virgin offering me the change to upgrade my Broadband from 350MB to 500MB for an extra £4 a month (no ch...

--kyezer-- by On our wavelength
  • 18 replies
  • 0 kudos

Contract renewal issue

Hi,  I recently called about renewal of my contract.  I wasn't happy with the price so I decided to downgrade.   Which I thought was going to happen the following day.  I then then called again as I noticed for some strange reason. The person decided...

Moonpie by Joining in
  • 2 replies
  • 0 kudos

Same package, same price renewal

HiCurrently on a Volt deal with extra box, Netflix, TNT sports, Sky Sports, HD, and sim card from 02.Got an email from VM last month offering the same package, same price for another 18 months.  I'm happy with the package so went for it and the price...

jamesvm2 by Tuning in
  • 6 replies
  • 1 kudos