Managing Your Account - Cable - Page 154

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Returning equipment

Hi,We cancelled our last package with Virgin Media and ended up getting a different one, meaning we needed a new hub. When the technician was here, he took the told equipment away and now I'm being asked to return the equipment or I'll be charged?! D...

Resolved! Re: Price rise letter

I agreed an 18 month deal on 22nd of Feb 2022, I just got a letter saying it's going up £15 from 1st of May, maybe I'm being thick, but that's not 18 months?I'm being offered a reduced package for £65, but it's a drop in speed, calls and tv options, ...

Resolved! No call back as promised

I was expecting a phone call to happen at latest yesterday regarding my issues. I was told I'd get a phone call on Saturday by one of the customer service team. I was told the call would be within 72 hours. IT DID NOT HAPPEN. THIS NEEDS RECTIFYING. n...

Setting up my online account

I am struggling to set up an online account it comes up with forever cold are never sends a verified email when it says going I've tried it online and for the Virgin media app and same issue keeps coming up.

Are Virgin Media Exploiting Older People?

I am very upset, having just spoken with my Father about his renewal. He is has been with VM since they were NTL, a loyal customer. His renewal price has come through and he has use the 'chat' feature to renegotiate. However, what he was quoted as th...

Had a letter with offer for new contract but when I phoned they declined it

Had a letter from VM offering me a deal in 2 stages first is £57 for 18 mths second is £79 fo 18mnths the £79 after that. I phoned and said I had a letter but they just keep saying I must pay the new price of £102.75 phoned 5 times.

No right to cancel

Just got my letter re whopping increase! I see Virgin has changed its terms and conditions taking away customers right to cancel on the grounds of any annual price increases, from 2024.Does this mean customers CAN NEVER LEAVE without being charged? D...

Contract price not as agreed

Hi,I had a very short exchange with VM support regarding the recent 2023 price rises (i was told my curent £43 package would rise by £12). VM offered my current package at £34 for the duration of my existing contract.It was very clear:VM -"We can off...

Package alterations

I am considering downgrading my Virgin Media broadband and tv package.I am on a rolling contract, my current contract ended last month. I am going to be moving to a new home at the end of 2023 to an area without Virgin Media services.if I alter my pa...

14 days without any Virgin Services

Today is the 14th day where I have been without any virgin services (TV / Broadband / Phone).Due to damage by workmen in our street a cable repull is necessary but it seems this is done by a 3rd party company. Despite phoning Virgin everyday they are...

Virgin Media Virgin Media Community