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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22255 Views
  • 38 replies
  • 7 kudos

Resolved! Bank account debited after cancellation

Just a query really. I cancelled my broadband at the end of the introductory 18 month price, and the service is disconnected. However my bank account has just had the the new higher price debited. Is this standard practice and it will be refunded? Or...

ASmith3 by Dialled in
  • 242 Views
  • 2 replies
  • 0 kudos

REFUND Required - Overcharge

Hi All,I agreed a new package deal with Virgin Media at the start of this year.I have just realised that despite the new agreement they have been overcharging since the outset of the new contract.  Overcharges are equal to £222.I have just got off th...

NCav08 by Joining in
  • 426 Views
  • 4 replies
  • 0 kudos

Expected bill too high

I have just received an email stating my next bill is to be £157.50 as my promo prices have finished. However I recently signed up for a new package at £84. There is no where (I can see) to query this next bill and the online chat bot thingy is not m...

Retentions callback

Hello, Is it possible to have retentions call me to discuss re-contracting?I'm inclined to stay for an agreeable price point. Would be good to see how the community page can lead to a happy customer who has found a solution in recontracting. Thank yo...