I upgraded to a new contract a week ago.I received the pre-contract documents and an order confirmation email.The estimated activation date in the order confirmation email was 02 April 24.Now it's 05 April 24 and still have not been upgraded and I'm ...
I've received a second email asking me to claim my special offer as my contract is ending but, as like many other people, all the links in the email go to an 'oops something has gone wrong' message. Even if I login to my account there is no sign or m...
HelloI've tried to change the bank in which my direct debit is taken from for my Virgin Media account but when I try to do this I get 'oops something went wrong' so I'm unable to do this online. Does this mean that I have to phone up to get this done...
Was moving house and virgin was not providing in the new area. Virgin Media’s website said that if I provide proof of the new address I will be credited the last bill which included the cancellation fee.I’ve done this via live chat, gave my forwardin...
Back in February 2023 I was given an 18-month contract for M125 internet, Mixit TV and landline which I don't have any more. Back in May I suddenly had all these extra channels and thought it was because of the King's Coronation. As time went on I re...
Are Virgin Media completely heartless? My husband died in January and his full package including all sports channels ended in March. I took over the account and wanted to get rid of sports and other channels I don’t watch as could not afford the pack...
I want to make a complaint regarding my virgin media account, I am being billed incorrectly every month, below is a timeline of events/complaints I have made.I renewed my contract on the 02/02/2023, we agreed the amount of £60 for the same services I...
I neither my referrer have not received our £50 referral rewards after 3 months of service.Refer a friend is a Virgin scam.I tried logging into Aklamio after being told to do so by a Vigin media call handle and there is no rewards for me or my referr...
Hello,There should be a reward board.I had Virgin Media installed on June-2023 with a reward recommendation from my brother.Guess what. Nil Reward.Aklamio are as useless as a Chocolate Teapot.Does Virgin ever honour a Reward.
I'm trying to call but it says that I need my memorable word. I don't recall setting one, so I've looked under Account Settings online and there's no option to either see or change it (there is no Telephone Security Details section). Curiously, my ac...
