Managing Your Account - Cable - Page 148

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Cannot Manage My Broadband+Mobile Online Since Package Switch

Hi I have raised a call for this before the last time it happened I have switched from the 350mb package to the Volt Gig1 Fibre package but my account/app hasn't updated to show the new package so I can't see my bills etc. Can this be merged again?Ki...

Complaint ignored and closed with factually incorrect statements

I sent a three page letter of complaint to Virgin Media via recorded delivery regarding being overbilled vs a renegotiated contract, which they received on 1 June 2023. They sent me an undated letter acknowledging the complaint and assigning it a ref...

Offer of a new contract before the old one expires

I renewed my Volt contract a few months ago and it expires in September 2024. When I renewed via chat I was told that this contract would be exempt from the annual price rise in April 2024 and I kept screen shots showing the conversation. I do not se...

Changed package

I changed my virginmedia package Friday 7th July, I was text the contract agreement which I approved. But my package hasn’t changed yet and haven’t heard anything else from virginmedia, so what do I do now?

Can’t access my virgin media account online

Hello,I recently moved house and renewed my contract for virgin media broadband. When i try to log in online i can only see the closed account from my previous house and not my new account.Even when I click register new account, and it says “we’ve fo...

Virgin remotes, is there a simple large button version for the old, ie my mum

Like the title says. Is there a super large button remote for old people. Or hard of sight..

Billing broadband

I had to change my package yesterday as my current one was expiring on the 16th August. Today I have had the usual amount of £24 go out of my bank account, however on the 28th July on the new email sent that £51 will be taken as well ? Why? I didn't ...

2 digit area code

Hi I have recently switched to Virgin Media and had my installation 22.6.23. However, I cant find a welcome e-mail or had a postal welcome pack. Trying to set up an account online and the app but need a 2 digit area code. Can anyone help please. BB12

Suspended services.

Ive had all my services suspended despite my bills being paid by direct debit and no bills outstanding. Asking me to pay to reconnect even though amount due shows as £0.00. Any body else have this issue?

Price

Good morning, my dad has had Virgin for 10 years ,only recently he’s been having many phone calls and letters which I have to deal with as my dad is over 80 he doesn’t understand , He only had virgin fitted for extra channels on his TV and his phone,...

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