Hi,I am looking at how to get the cost for terminating my contract, is it as easy as taking your monthly payment and X that by how many months left? Is there also anything about being able to just cancel broadband but keep TV and not be worse off? Ba...
Who do I go to when I've been as far as the complaints dept and agreed a resolution of a new package and equipment that never arrived or activated on the 13th of June. Rang virgin back to see what was happening but told they couldn't give me the agre...
I sent in my Disconnection notice and received a confirmation from your Virgin disconnections department in Sunderland that all my virgin services would be disconnected on 26th August 2024, that’s today and the end of the billing cycle. We have this...
Ordered hub last week, received pre-contract details, but no information about account number or package tracking.I need to know when it's going to arrive.
This is a bit of a rant. Around 2 months ago I lost my broadband service for about 4 days. The live chat told me that I’d get automatic compensation applied to my next bill. It wasn’t, so again I contacted support who assured me that the compensation...
Please help me switch to Ebilling. I have done all the things these many posts say and there is no way to switch online or on the app and I cannot get onto a real person on the phone and I cannot get the chat function to understand what I need.This s...
Hi, The email address (housemovers@virginmedia.co.uk) I was given via customer service is bouncing back with the below error message: The response from the remote server was:550 ETP102 recipient rejected by downstream MTA. Reason: [ #5.1.0 Address re...
Long story short I’m gonna get a higher paying job now and wanna splurge a bit for a decent TV package but I just signed up for a vm contract like 4 months ago so I’m pretty sure I’m gonna have to pay an upgrade fee. The only possible option I might ...
Hello, I'm having the same problem - In my account options I have my communication preference set to - eBills / Email / Text - but I received a paper bill in the post twice already. I tried to follow the instructions to switch to eBilling but can't...
I have recently had Virgin Broadband and TV installed but nowhere to be found is my area code which I need to register my online account. Please can someone @virgin confirm what my area code is for post code LN4
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