Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I'm having the exact same problem. I have a DEFAULT showing up on my otherwise perfect credit score for a £41 payment which I have no knowledge of. I cleared my bill before I left the property it is related to. This anomaly is now holding up my new m...
Please can someone help me with thisI have had the same issue as others have had where I accepted an online renewal deal which stated I would “keep my current virgin media deal without losing anything” but I have now lost TNT sports.i also took scree...
Moved home 2 month ago to an area not covered by VM They re trying to charge me disconnection fee they have no chance of getting that Over 20 yrs with VM and customer service gets worse by the day Was given an email address for a Laure.Graham to con...
I recently attempted to get a (duplicate) Virgin Media Broadband package in my home and Virgin performed a hard credit search. This duplicate account has now been cancelled - there was no installation and no money changed hands. However the hard cred...
I have called VM. I have talked online to VM. and they say i need a passcode that was made when i signed up. I talked to someone called Aleishisha and was told no one would talk to me without this code. She then asked if i had "Whatsapp" which sounds...
my mother is old and she went ahead without me and added a wrong email to the netflix we got in the deal, now no one can log in or use it because the email address doesn't exist!.how do you fix this?
I've not been abe to pay online as the Bank Verifcation does not allow scrolling of the verification window to select the confirmation button. This has not been working for months and based on messages on this board impacting others too. Ive tried ...
Hello,I am looking for help on behalf of a vulnerable family member who no longer has broadband. The account holder has not transferred details after a divorce and the family member needs details transferred or a new account produced at the same addr...
Virgin Media will not cancel my services! I am moving houses and after seeing their ridiculous packages, I decided I want to end my contract. Instead of cancelling my services, they transferred them to my new address! Not only transferred them, but n...
I need to change or set up my memorable word (so I can upgrade my set top box as requested by Virgin, though as that is to ensure I can continue to use Netflix which I’ve never been able to activate, I don’t know if it’s worth the effort!) I took ove...
