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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Problems changing password

Hii am trying to change my main VM password but keep getting an error message saying I can’t use that password even though it shows it is a strong one. It offers a strong password but even with this, it says the same! I hope someone can help me out!T...

Contract Date

I have recently had two emails indicating that my contract is coming to an end soon.  My contract does not end until 24th August 2024.  I am unable to get through to VM by phone to discuss.   Anyone have any bright ideas how I get to talk to someone?...

TD6412 by Tuning in
  • 3 replies
  • 0 kudos

Return Of Kit

Hi VM,My returns packaging came today, but its only just big enough for the HUB5+cables.My Stream box is in original box (designed for it).Does the return process expect both in same box or can it be returned in additional returns packaging request?A...

unisoft by Well-informed
  • 1 replies
  • 0 kudos

Resolved! Create your Virgin Media O2 ID

Hi,I am trying to join together Virgin media and o2 logins.   Step 1 is to change my virgin media email login and that appears to have worked.Step 2 is to join them together and I click Let’s create your Virgin Media O2 IDit takes me to this link  ht...

mikez by On our wavelength
  • 18 replies
  • 0 kudos


So today I have noticed that I am now paying nearly 100 pounds for my tv and broadpand package.  I can get a slightly better deal from Sky for the same TV package and fqaster broadband for half this price.  Obviously I am now on the phone cancelling ...

Robburns by Tuning in
  • 3 replies
  • 0 kudos

Unable to log into Netflix

I updated my tv package beginning of this year and have only recently realised that Netflix comes as part of the package. My first issue is that I cannot sign in because I never received any email confirming the Netflix details. Secondly, my daughter...