Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi all, it's all a bit embarrassing, my bill is due on the 12 May however I will only be able to settle it when I get paid on 27 May. Was wondering what are the chances of my broadband being disconnected due to non payment ? WFH from tomorrow so woul...
Hi everyone, I know that this post is very similar to many others, but I thought I'd add my two cents; my contract went up from £23 - £30. I appreciate that many of you pay more but I only get broadband through Virgin and it's still a 30% increase. S...
The cable box (brown box on the wall of my property) has been damaged for some time now. When I had virgin media installed, they decided to use this pre existing box which was worse for wear already. Since then, there has been a few storms and bad wi...
I was supposed to have £100 account credit for sign up as a new customer. But this as yet has not been credited to my account.
When I joined with VM the offer included £100 bill credit which doesn’t seem to have been applied when I check the upcoming charges for my first bill.I don’t have a great deal of confidence the guy I spoke to on the phone set it up properly, is there...
I signed up yesterday. I explicitly advised the sales rep that I required at least 2 virgin wifi pods as I had two devices within my home that required an ethernet connection and that I would unable to run a huge ethernet cable directly to these de...
Hi I recently changed my vm package over the phone. To cut a long story short, I have since cancelled the update and reverted back to my original setup before any changes took place. VM sent me an email to verify it all but I then found out I cant a...
My bill was £60 per month for the past year but my latest bill is £75. My current deal ends in Nov 2023, does anyone show why my bill has gone up by £15, please?
Your website says that after 18 months, M125 + phone is £51 a month,so why am I paying over £60? My last bill was £64.86!Also, you are still adding on a payment handling charge of £5 and I was told that would stop.It should not cost £5.00 for simply ...
It's ridiculous, I'm facing the same issue. In the process of moving to a new address the customer service created a new account number and I simply can't access my bills, contract, anything! Every time I log in I get shown the old account details, t...
