Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I have been trying to sign up for new account but kept receiving error message DEF01. Without online account I cannot change the engineer installation date. Has anybody faced the same issue and could advise/ help? Thanks
Hi, I've received an email as my contract is about to end. Email offers me same services for a little extra (same price plus inflation rise), however on clicking link it takes me to a, "Oops, looks like some thing's gone wrong" page. Can anyone pleas...
Hi there. I reported Cabinet No: 40424/114 earlier today and was given ref no: 83949370. Is it possible to update me via DM when this cabinet will be secured please? The wife is on the vulnerable list and we cannot risk losing the internet/telephone ...
HiI signed up recently, I've noticed that my surname is spelt wrong. Also I've been given a 25 pound a month o2 sim, only problem is I'm an o2 customer already.What are my options?
I created an account and agreed to an 18 month contract in September 2022 for £29 a month which would raise to £50 a month after the completion of the contract in March 2024.(Here's an example of a bill email)I have today contacted support in order t...
Am trying to obtain the referral reward - my daughter referred me as a new customer in July 2023, I have contacted Virgin - who then referred me to Aklamio.Even though I gave them evidence that the referral took place, by sending them screen shots et...
My service is being cancelled soon and I have received an email stating which equipment I need to return but it's asking for 2 of "Arris hub 3" with two different serial numbers but I was only ever given one, so now I'm worried I'm going to be charge...
We all know the change is coming, but I fear that Virgin is making things as difficult as possible for those wanting look elsewhere. I have loved using my service since the days when cablecoms first hit my street, unlike many I seem to have been bles...
So I am in a dispute with Virgin. I wrote a review and a response from Virgin told me to contact them via any of the below. Well I have been in a WhatsApp call since 15.17 and still waiting with last update at 16.05 we'll be with you as soon as we ca...
Same issue can't change vm sign in details sends a link link dose not work then you are in a constant loop only just renewed my contract got 28 days to cancel if no 1 gets in touch with me that's what I'll do
