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Forum Posts

Moving Abroad

Hi,I’m 12 months into my 18 month contract with VM in Northern Ireland. I’m moving to Canada in a month and was advised I would have to pay cancellation fee. I understand about the minimum term in the contract, but I’m wondering if there’s any way ar...

CiaranM by Joining in
  • 3 replies
  • 0 kudos


Hello, Looking for some much needed help. I'm pulling my hair out. Me and my little girl was asked to leave our home of 8 years because the landlord wanted to sell. We have been homeless since January. No matter how many times I call virgin or speak ...

Can’t access Neflix

Since moving house on 27 February i am still unable to access Netflix which is included in my package.  I have reported it twice and have been told this is due to a quirk in the system and would be sorted around 8 April.  We still have no Netflix and...

JP872 by Joining in
  • 1 replies
  • 0 kudos

No welcome email or account number

I have recently signed up for fibre broadband via door sales, the external work has been completed and my set up date is the 18th.I have not received any emails and therefore have no account number and cannot set up my online account.Any help getting...

RyeRye by Joining in
  • 1 replies
  • 0 kudos