Managing Your Account - Cable - Page 131

New Contract

Why does my new contract not start on the day after my contract on now ends. I have lost 23 days?

Email address upon joining was entered incorrectly

My email address was entered incorrectly when I registered for Virgin Media. Now I cannot access any emails or any other communication

Resolved! Elderly vulnerable customer overcharged

My elderly father recently contacted Virgin as his bill had risen over time to £72/month, for basic broadband and phone, a product which is advertised by Virgin at £29.99.He succeeded in reducing his price but only to £62, still double what he should...

Cancel renewal of contract

I agree, this is not made clear at the time of renewing at all. I caught this we the confirmation email came through and after several attempts to contact customers services, very, very long waits and a few complaints raised and think I have been abl...

Re: moving home and being put into a new 18 month contract

Hi. I am in the exact same situation as everyone here. Could someone please contact me to resolve this. Thank you

Cancelling Account

I have transferred from Virgin to Sky with the activity starting on 01/10/2024. I called Virgin several times to inform and received mails from Virgin to say 'sorry to see you go'. I checked my account today and see it is still active. I called and w...

Area ref

Hii recently had wifi installed on the 2nd. I am trying to set up my online account but have not been given any paperwork or received an email to tell me my area code. Could you please check CF312HX

Absolute disgraceful customer service from virgin media 10 years customer

Virgin media have shown no loyalty to me even after being a customer for over 10 years. My account needs to be reconnected and I’ve had lot of trouble in doing so. Can anybody help?

£374 late fee showing on final bill, with email saying that its been covered.

Hey all, I recently moved to an area that was not covered by Virgin, they said if i showed them proof of adress the would cover the bill; Upon sending them the proof they said that the bill has been covered, fast foward to me checking my final bill o...

Renewal offer received but price not honoured

On Friday 27th Sept 24 I sent a web chat with retentions as Sky offered me a good deal including movies and sports. Even though it took nearly 3 hours they said if I moved from Vodafone to O2 for my mobile they could offer me bigger combo bundle incl...

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