Hello,I had a virgin contract for £71 which did not kick in and the representatives could not find despite me having the contract documents. I was told they could not give me this offer but that they could put a new contract in place for £105.75 and ...
I renewed in June and have TNT Sports as an add on which is an additional amount on my bill.I have just noticed that TNT Sports in not available on my box(es) and it is asking me to sign up for it.Can someone from VM please contact me to resolve this...
The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.That would be why I have just received my first VM marketing text which brought sunshine and h...
Hi, i paid my bill twice this month by accident as I paid though the mobile app and after card verification it timed out. So thought payment failed and went through the process again , when I looked at my bank there was 2 payments made . Can I get a ...
I had virgin media account for more than a year. Before moving houses I called them and asked to move my account to the new address without changes.A person on the phone said that I might receive emails with charges that look random and that I'll be ...
Cancelled my VM services and need to return Tivo and cable modem.The box I've been sent can barely get one or the other box in along with all the cabling!Should I expect another box or are VM expecting me to a) perform miracles or b) smash it all up ...
I received an email from VM saying my account will be up for renewal in 12 December 2024 and offering me a new contract. On the new contract date my account will still be £560.30 in credit. I rang VM and ask them if I accept the new 18 month contract...
Hi. I can't change my contact number either. It's not coming back with an error, however, no matter how many times I change it, after refreshing or logging out and back in, it still shows the old number. I've cleared my cache, cookies, etc, I tried 4...
Hello,Can I request for a colleague to message me directly as soon as possible to discuss a query please?Thanks
Hi,I have just moved house (28 June) and had to give an address to move the Broadband services to once I left the old property, so I gave my temporary address with the idea to supply the final address once sorted, with the install not due till 28th A...
