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Forum Posts

Hard Search after signing up

Hi, please can anyone help regarding a hard credit search. We are currently in process of getting a mortgage and virgin have put a hard credit search on my file. This wasn’t mentioned in the call, can anyone contact me regarding this 

Disconnected Merry Go Round

I recently phoned up customer service as my contract was up and the price hike was unaffordable. I spoke to retentions who made a couple of offers I was mulling over and asked to put my 30 days notice in for disconnection, while I considered these of...

Rexxey by Joining in
  • 5 replies
  • 0 kudos

Any update on a complaint?

Hello,I submitted an email for help and assistance and it turned into a complaint under C-200424194.Complaints are usually dealt with really speedy and well by virgin media but i've been waiting about 2 months now for a reply. I assume things have ch...

djr_uk by Up to speed
  • 1 replies
  • 0 kudos

Resolved! Live Chat

When will live chat be working on the main site? Clicking it does nothing.  

Moved home 3 months ago - overcharged

Hi I hope someone here can help me. I’ve been pushed to the edge by VM over the past 3 months. Signed an 18 month contract in September 2023 with an O2 SIM card. Moved home in February (which was an absolute mess and nightmare) didn’t have WiFi set u...

Account number

Hi, I have a problem of not knowing my account number, I have never had a welcome pack or any paper or electronic bills coming to my email so I dont know my account number and cannot create an account to change my plan. Could you please sent me a let...

Irynaa by Joining in
  • 3 replies
  • 0 kudos


Hi I’m a new customer and I didn’t get the speaker or £200 bill credit when I signed up but its advertised on the website. I only started with you on Tuesday and the engineer is here now connecting it up