Moved in to our new host June last and arranged for Virgin to be installed soon after. The first appointment got moved, then the second, then the third and then the fourth before getting a very blunt reply from someone in India saying it can not be i...
My contract expired 4th December. I notified them a month in advance on multiple occasions that I intended to leave. Every single time without fail they ignored what I said and tried to sell me upgrades and new packages. I was also told that my new p...
Hi my current contract expires on 16th Jan 2025, last month I renewed online on my Virgin account got the pre contract and Your Virgin Media order confirmation email that was back on 13th December 2024 not received the new contract yet I know it tak...
My name is *Roger Mautner (pronounced Mortner). **During New Year’s Eve (**31/12/ 2024) NO Virgin Media Television. Whole evening ruined! ***Arranged Engineer visit for next day (****01/01/2025) by paying an extra £9.00. (or thereabouts) per month fo...
Hello,I used to be a customer with Virgin Media but I cancelled my services on the 14th February 2024. I have an account with a company who send out login verification codes to my old virgin media email address, so I have lost access to the account. ...
My Virgin Media account says my contract has expired.It also shows my new contract and I'm being charged at the revised rate.So everything is OK.VM needs to attend to its admin procedures and at least show the correct position.Any chance of that happ...
I submitted a complaint to Virgin Media before Christmas. According to the website they are supposed to acknowledge within 48 hours but I still have received nothing so I am unable to chase it up.does anyone know a way of contacting VM complaints?
Hello I joined Virgin Media back in July. I was contacted by the sales team (Craig) who I confirmed with that my friend had referred me to VM. I joined VM and then referred my father to VM.Neither myself nor my friend nor my father have received our ...
Hi, my contract for m250 broadband with landline ran out in August 2024.. I’ve been paying the premium on a rolling contract ever since, so finally decided to sort out a new contract yesterday.We’ve had problems with the broadband being very slow for...
Hi,I need to have my fibre broadband cable entry into the house moved from the side of the house to the front of the house. Is it possible to also have this installed with an internal wall socket? How do I book an engineer to do this please?Regards,A...
