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Waiting for Broadband Upgrade Activation

Joining in


I placed a order to increase my speed to M350 on the 14th May - I had an email confirmation of the increase and a activation date of the 17th May, however there has been no speed increase.

I've rebooted a few time since 17th - but it's still on a M250 profile in the Router Status Configuration.

Can someone take a look for me please?

Thanks Matt.


Joining in

Ignore - the upgrade was just provisioned. 

Hi there @haynesm1966 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you so much again for popping back to let us know this has now been actioned. 

If you ever need any help in the future please do pop back to the forums and we will do all we can to assist.