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Virgin has no record of my renewed contract

gedjohnson
Joining in

Virgin is still charging me £83.15 after I agreed a new price of £66.15 through the website 

The new contract was for 18 months and I have the contracr summary sheet as proof with the contract number 100 175 838 026

gedjohnson_0-1707244591153.png

 

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @gedjohnson 

Welcome to our community forums and thank you for your first post.

Sorry to hear that there is a discrepancy between the offer you were given online and the package on your account. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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