Virgin has no record of my renewed contract

[gedjohnson]

Virgin is still charging me £83.15 after I agreed a new price of £66.15 through the website 

The new contract was for 18 months and I have the contracr summary sheet as proof with the contract number 100 175 838 026

[Akua_A]

Hi @gedjohnson 

Welcome to our community forums and thank you for your first post.

Sorry to hear that there is a discrepancy between the offer you were given online and the package on your account. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,