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Virgin harassing me with multiple debt collection agencies.

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After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again.

Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount.

How many of these agencies are Virgin going to employ to harass me, rather than just resolving my outstanding complaint?


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And then there were three...

So just over a year after the second debt collection agency contacted me, out of the blue I get contacted by a third company - Capital Resolve Ltd.

There was I thinking my relationship with Virgin Media was all ancient history.

Here we go again. Wish me luck.

Hey rickwookie, thank you reaching out and I am sorry to hear this.

I would advise calling our collection team on 0345 454 1111 or following the advice on the letter you have got.

Matt - Forum Team

New around here?


Instead I've opened a case with the Communications Ombudsman. Something I should have done over a year ago.

Sorry to hear this, the collections team can look into this for you if you change your mind .

Matt - Forum Team

New around here?

Hi rickwookie,

I'm going through a similar issue at the moment.. Are the Comms Ombudsman sorting your issue?


I won’t know I suppose until the decision is made, but so far it’s been a very painless process. You get a portal, get assigned your own case handler who proactively calls you, and you can submit any evidence you have to the online portal. The next stage is Virgin submit their evidence (or not if they can’t be bothered, in which case you have to wait to allowed time and a decision is reached anyway) and then the ombudsman case handler make their decision.

I’ve got as far as the waiting for Virgin stage.

Hi there @BM4PM 

Thank you so much for your post and welcome back to the forums.

We are very sorry to hear that you are also experiencing an issue with your account, if you would like us to take a look into this with you then please do create your own post and we will be happy to advise. 

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Just an update:

The Communications Ombudsman found in my favour. Virgin Media have 14 days to appeal the decision.