Hey rickwookie, thank you reaching out and I am sorry to hear this.
I would advise calling our collection team on 0345 454 1111 or following the advice on the letter you have got.
No.
Instead I've opened a case with the Communications Ombudsman. Something I should have done over a year ago.
Sorry to hear this, the collections team can look into this for you if you change your mind .
Hi rickwookie,
I'm going through a similar issue at the moment.. Are the Comms Ombudsman sorting your issue?
Cheers
I won’t know I suppose until the decision is made, but so far it’s been a very painless process. You get a portal, get assigned your own case handler who proactively calls you, and you can submit any evidence you have to the online portal. The next stage is Virgin submit their evidence (or not if they can’t be bothered, in which case you have to wait to allowed time and a decision is reached anyway) and then the ombudsman case handler make their decision.
I’ve got as far as the waiting for Virgin stage.
Hi there BM4PM
Thank you so much for your post and welcome back to the forums.
We are very sorry to hear that you are also experiencing an issue with your account, if you would like us to take a look into this with you then please do create your own post and we will be happy to advise.
