Forum Discussion

fxv300's avatar
fxv300
Dialled in
2 years ago
Solved

Outlook stopped collecting emails - again !!

So much for it will be fixed by ......

emailed started being collected in Outlook a few days ago but it has stopped working 2-3 days ago.

One step forward and 2 backwards.

 

  • fxv300's avatar
    fxv300
    2 years ago

    ok trying out Thunderbird which has multitude of problems.... to start off I want to tidy up mailbox and delete some unused folders....so I get problems doing that in Thunderbird and also when I try via a browser logged in to the mailbox, any ideas?

     

    and in thunderbird

     

     

    I have tried many folders and all get the same message.

     

     

  • fxv300's avatar
    fxv300
    Dialled in
    2 years ago

    Turning Outlook offline and back online seems to fix the issue....but do I have to do that every day ?

     

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi fxv300 

      Welcome back to the community forums

      Sorry to hear that you were having issues with your emails via outlook, glad to hear that you've found a work around now by logging in and out. 

      After you have logged out and in again, do your emails work as normal, or do you keep having to do this throughout the day to see your new emails?

      • fxv300's avatar
        fxv300
        Dialled in
        2 years ago

        Hi....not working again....tried offline and connected again but this time email is not being collected. Seems very unpredictable.......anything else I can try from my side?

         

  • fxv300's avatar
    fxv300
    Dialled in
    2 years ago

    ok trying out Thunderbird which has multitude of problems.... to start off I want to tidy up mailbox and delete some unused folders....so I get problems doing that in Thunderbird and also when I try via a browser logged in to the mailbox, any ideas?

     

    and in thunderbird

     

     

    I have tried many folders and all get the same message.

     

     

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey fxv300,

      Sorry to hear this is still ongoing, I can see you currently have an open private message with me, if you would like me to assist further, please reach out to me there and I will happily continue to help.

      Joe

    • fxv300's avatar
      fxv300
      Dialled in
      12 months ago

      Hi Joseph....bit of advice please if you can spare the time.

      I get daily emails directed to my VM mailbox. The heading, sender and domain change on a daily basis so difficult to capture with spam rules ....does VM have any facilities to capure SPAM ? Is there any other way to deal with this issue.

      Many Thanks

      Frank

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        12 months ago

        Hi fxv300, thank you for your queries.

        Information on how we prevent spam can be found in this article here. 

        That should answer your queries, but if there's anything else you'd like to discuss, please pop back to us.

        Regards,
        Daniel

  • fxv300's avatar
    fxv300
    Dialled in
    2 years ago

    sorry, lost link to the private area.....can you resend me link pls.