Virgin RPI & CPI increase?

[pewans92]

My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok with

But then tonight, I got another email from them saying that my bill is ready to be paid and it’s now £56?? I checked my bank from last month and I also got charged £56..

Am I missing something? Because 8.8% wouldn’t total up to nearly £60 from £32. I have 2 discounts that are applied until June 2025 as well

[Joseph_B]

Hey @pewans92,

Welcome to the Community Forums and thanks for the post.

Sorry that you have been having this issue with your bills, I would like to go about looking into this further with you to see if we can figure out what has happened, for this I will go about sending you a private message now.

Joe