Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Virgin Media Equipment returned via O2

Winstonnag
Joining in

3 weeks ago

I returned my Virgin Media Equipement on 11.09.2024, via the Fulham Broadway O2 shop. And now Vrigin Media is threatening to debit my account on GBP 65.- on 4 October. And of course, calling customer service is a disaster, no email, no human chat ... Bad.

0 Kudos
4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

3 weeks ago

Have you held onto the receipts from the O2 shop?  It can take some time for VM's internal departments to talk to each other about goods returns. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Winstonnag
Joining in

3 weeks ago

I am indeed holding on to the receipt ....

 

0 Kudos

Winstonnag
Joining in

3 weeks ago

But the most frustrating bit is the sheer impossibility to contact anyone who can handle the issue - ping-pong Virgin Media !

0 Kudos

Steven_L
Forum Team
Forum Team
In response to Winstonnag

3 weeks ago

Hello Winstonnag,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return, it can often take up to 10 days from when we recieve the equipment back for the systems to be updated but as this was done on the 11th, this should be back with us now. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,

Steven_L

0 Kudos
Top