Forum Discussion

Cardiffman282's avatar
Cardiffman282
Trouble shooter
8 months ago
Solved

VM Marketing Text Tells Me To " Go, go, go!"

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

See, there's even a stop code just between us if things get, well, too much. 

I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

Sadly instead of an enticing offer I got... 

OOPS. 

Who'd have thunk it?

Maybe I should immediately call offshore customer services to. ..actually nah. 

  • newapollo's avatar
    newapollo
    8 months ago
    Cardiffman282 wrote:

    A little notification ping brought me this little bundle of textual joy:

    "Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

    . 

    Have you tried typing the url into a web browser? 

    It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago
    Cardiffman282 wrote:

    A little notification ping brought me this little bundle of textual joy:

    "Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

    . 

    Have you tried typing the url into a web browser? 

    It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

    • unisoft's avatar
      unisoft
      Knows their stuff
      8 months ago
      newapollo wrote:
      Cardiffman282 wrote:

      A little notification ping brought me this little bundle of textual joy:

      "Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

      . 

      Have you tried typing the url into a web browser? 

      It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

      Those screens are another bizarre "feature" of VM.

      Recently, when I was a customer, a similar screen to upgrade your package said to upgrade for just £5 more - to what? I am in an HFC area and was on Volt GIG1? For other packages it said I could upgrade to M50, M125, M250 for £0.00 - erm same price as currently had GIG1, why? I think M350 was like extra £2, again why would anyone want to pay extra for a lesser package when on GIG1 already.

  • unisoft's avatar
    unisoft
    Knows their stuff
    8 months ago
    Cardiffman282 wrote:

    The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

    That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

    A little notification ping brought me this little bundle of textual joy:

    "Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

    See, there's even a stop code just between us if things get, well, too much. 

    I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

    Sadly instead of an enticing offer I got... 

    OOPS. 

    Who'd have thunk it?

    Maybe I should immediately call offshore customer services to. ..actually nah. 

    If you rang CS, they would have said they don't have access to implement the offers by the separate campaign team and then try to upsell you a more expensive package with stuff you may not need. Time and time again on this forum, this is reported.

    How can a large company like Virgin Media get processes so wrong that alienate customers. It's beyond me, it's not even difficult stuff. Unless of course it's a deliberate ploy......

  • thecableguy's avatar
    thecableguy
    Up to speed
    6 months ago

    Best discounts eh?

    If you currently have any kind of discount I don't recommend accepting these offers. Since they start a new minimum term but don't extend the discount period.

    I'm 6 months into a contract and had I accepted the offer I would be stuck paying full price for the final 6 months!

    No thanks.

    Edit: Despite the previous page telling me When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months) upon taking the offer to checkout stage it now says The remainder of your original 18 month minimum term applies

    So which is it? 🤔

     

    • David_Bn's avatar
      David_Bn
      Forum Team
      6 months ago

      Thanks for joining in thecableguy.

      Can you please confirm where this advise was offered, as this doesn't appear to be present on the thread?

      Thanks

      David_Bn

      • thecableguy's avatar
        thecableguy
        Up to speed
        6 months ago

        Hi David, the text in italic isn't quoted and are my own words, I just changed the font after editing the post to reflect my latest findings. Sorry for the confusion.

        I guess the point is the process isn't clear because of what I've highlighted in the above  question.

        Anyway, I decided to accept the offer as it does seem like upgrading the service doesn't start a new minimum term. I should find out tomorrow if that's the case or not.