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VM Marketing Text Tells Me To " Go, go, go!"

Cardiffman282
Super solver

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

See, there's even a stop code just between us if things get, well, too much. 

I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

Sadly instead of an enticing offer I got... 

OOPS. 

Who'd have thunk it?

Maybe I should immediately call offshore customer services to. ..actually nah. 

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Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

@Cardiffman282 wrote:

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."


Have you tried typing the url into a web browser? 

It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

Clipboard01.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

7 REPLIES 7

newapollo
Very Insightful Person
Very Insightful Person

@Cardiffman282 wrote:

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."


Have you tried typing the url into a web browser? 

It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

Clipboard01.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hiya Dave. A fair point. I just tried it manually in "private" mode, went through a VMO2 (not VM) log in (further than before), and then...Oops.

https://care.virginmedia.com/care/error/xsus?u_journey=90015&p_tier=CC_2280B1

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

unisoft
Knows their stuff

@Cardiffman282 wrote:

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

See, there's even a stop code just between us if things get, well, too much. 

I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

Sadly instead of an enticing offer I got... 

OOPS. 

Who'd have thunk it?

Maybe I should immediately call offshore customer services to. ..actually nah. 


If you rang CS, they would have said they don't have access to implement the offers by the separate campaign team and then try to upsell you a more expensive package with stuff you may not need. Time and time again on this forum, this is reported.

How can a large company like Virgin Media get processes so wrong that alienate customers. It's beyond me, it's not even difficult stuff. Unless of course it's a deliberate ploy......

unisoft
Knows their stuff

@newapollo wrote:

@Cardiffman282 wrote:

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."


Have you tried typing the url into a web browser? 

It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

Clipboard01.jpg


Those screens are another bizarre "feature" of VM.

Recently, when I was a customer, a similar screen to upgrade your package said to upgrade for just £5 more - to what? I am in an HFC area and was on Volt GIG1? For other packages it said I could upgrade to M50, M125, M250 for £0.00 - erm same price as currently had GIG1, why? I think M350 was like extra £2, again why would anyone want to pay extra for a lesser package when on GIG1 already.

Maybe you misunderstood - possibly the ‘Go, Go, Go’ message was a suggestion to Go, Go, Go to a different supplier!

Just a thought!

Well the texted link did eventually decide to work but it seems VM has spent the intervening week having committee meetings about what speed I can be trusted with and has (probably prudently) elected to withold Gig1 from me. You want one gigabit per second Mr Cardiffman282? Stop, stop, stop!

Screenshot_20240609-212428.png

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Hello Cardiffman282

 

Thanks for posting in regards to the text offer and to update the forums that this has now in the process of being applied. The offers are based off of your current package and cost with the best discounts available to upgrade you without increasing the overall cost significantly.

If you would like us to see how much 1 Gig would be compared to the above offer, let us know and we can send you a Private Message to look into this further.