VM Marketing Text Tells Me To " Go, go, go!"

[Cardiffman282]

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

See, there's even a stop code just between us if things get, well, too much. 

I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

Sadly instead of an enticing offer I got... 

OOPS. 

Who'd have thunk it?

Maybe I should immediately call offshore customer services to. ..actually nah. 

[newapollo · Accepted solution]

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@Cardiffman282 wrote:

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

. 

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Have you tried typing the url into a web browser? 

It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

[Cardiffman282]

Hiya Dave. A fair point. I just tried it manually in "private" mode, went through a VMO2 (not VM) log in (further than before), and then...Oops.

https://care.virginmedia.com/care/error/xsus?u_journey=90015&p_tier=CC_2280B1

[unisoft]

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@Cardiffman282 wrote:

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

See, there's even a stop code just between us if things get, well, too much. 

I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

Sadly instead of an enticing offer I got... 

OOPS. 

Who'd have thunk it?

Maybe I should immediately call offshore customer services to. ..actually nah. 

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If you rang CS, they would have said they don't have access to implement the offers by the separate campaign team and then try to upsell you a more expensive package with stuff you may not need. Time and time again on this forum, this is reported.

How can a large company like Virgin Media get processes so wrong that alienate customers. It's beyond me, it's not even difficult stuff. Unless of course it's a deliberate ploy......

[unisoft]

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@newapollo wrote:

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@Cardiffman282 wrote:

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

. 

---

Have you tried typing the url into a web browser? 

It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

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Those screens are another bizarre "feature" of VM.

Recently, when I was a customer, a similar screen to upgrade your package said to upgrade for just £5 more - to what? I am in an HFC area and was on Volt GIG1? For other packages it said I could upgrade to M50, M125, M250 for £0.00 - erm same price as currently had GIG1, why? I think M350 was like extra £2, again why would anyone want to pay extra for a lesser package when on GIG1 already.

[Cardiffman282]

Well the texted link did eventually decide to work but it seems VM has spent the intervening week having committee meetings about what speed I can be trusted with and has (probably prudently) elected to withold Gig1 from me. You want one gigabit per second Mr Cardiffman282? Stop, stop, stop!

 

[Robert_P]

Hello Cardiffman282

Thanks for posting in regards to the text offer and to update the forums that this has now in the process of being applied. The offers are based off of your current package and cost with the best discounts available to upgrade you without increasing the overall cost significantly.

If you would like us to see how much 1 Gig would be compared to the above offer, let us know and we can send you a Private Message to look into this further.

[thecableguy]

Best discounts eh?

If you currently have any kind of discount I don't recommend accepting these offers. Since they start a new minimum term but don't extend the discount period.

I'm 6 months into a contract and had I accepted the offer I would be stuck paying full price for the final 6 months!

No thanks.

Edit: Despite the previous page telling me When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months) upon taking the offer to checkout stage it now says The remainder of your original 18 month minimum term applies

So which is it? 🤔

[David_Bn]

Thanks for joining in @thecableguy.

Can you please confirm where this advise was offered, as this doesn't appear to be present on the thread?

Thanks

David_Bn

[thecableguy]

Hi David, the text in italic isn't quoted and are my own words, I just changed the font after editing the post to reflect my latest findings. Sorry for the confusion.

I guess the point is the process isn't clear because of what I've highlighted in the above  question.

Anyway, I decided to accept the offer as it does seem like upgrading the service doesn't start a new minimum term. I should find out tomorrow if that's the case or not.