Forum Discussion

IssueResolution's avatar
IssueResolution
On our wavelength
10 months ago
Solved

Can't change marketing consent settings in MyVirginMedia

Last year we were getting 4-5 calls a day from Virgin Media offshore sales team. We asked them to call a little less often, and one of the agents without asking completely turned off marketing consent. We didn't want to opt-out completely, we just wanted VirginMedia to calm down a little with the daily barrage of calls.

We have been trying to opt back in for months but the settings in MyVirginMedia simply do not work. We click "Sounds good! Keep me up to date" and it says "You have opted in! This may take up to 28 days to take effect" but the checkbox unticks itself on page refresh and the opt-in never works. We have probably clicked it over 50 times since November 2023 but it seems to have no effect.

Please can a forum team member turn on marketing consent because we are unable to change it via MyVirginMedia. The whole of MyVirginMedia seems to be bugged; changing settings have no effect, parts of the website randomly give "oops" messages or act like you are not logged in, and sometimes it presents O2 settings which don't work because we don't have O2. Is there any way to fix this? Thank you for your help

 

 

 

 

 

  • Megan_L's avatar
    Megan_L
    10 months ago

    Thanks for chatting with me in our PM's IssueResolution 😁
    I'm glad it actually sorted itself out before we got down to resolving it.
    However, if you find it's reverted back to it's former state, please reach out again and we will be happy to help again.

    Thanks,

    Meg

6 Replies

Sort By
  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Hi IssueResolution, 

    Thanks for posting and welcome back on the Community Forums!

    We can certainly help with this, we can try manually changing your preferences on our side 🤗 Sorry that the MyVM account has been a little temperamental when you tried doing this yourself! 

    Any issues that we notice on the App are swiftly worked on, so we thank you for letting us know. 

    I'll send you a PM now so we can get started on changing your preferences.

    Speak soon!

    Meg

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Thanks for chatting with me in our PM's IssueResolution 😁
    I'm glad it actually sorted itself out before we got down to resolving it.
    However, if you find it's reverted back to it's former state, please reach out again and we will be happy to help again.

    Thanks,

    Meg

  • mattdanielc's avatar
    mattdanielc
    Tuning in
    8 months ago

    I also have this issue - it won't save my setting when I try to make the change in my account - please can my marketing consent be turned on?  (currently off).

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      8 months ago

      Hi there mattdanielc 

      Thank you so much for your post and welcome back to the forums. 

      I'm so sorry to hear that you are also facing this issue but I would be more than happy to take a quick look into this with you via a private message.

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

      • omgzhobbs's avatar
        omgzhobbs
        On our wavelength
        7 months ago

        Hello,

        I am having the same issue, however I am trying to turn this on.

        It just errors, tried with multiple browsers and devices, even tried going to the help section and literally nothing works.

        Please can someone reach out to me and turn on marketing.  

        Thanks