Forum Discussion

Cardiffman282's avatar
Cardiffman282
Trouble shooter
8 months ago
Solved

VM Marketing Text Tells Me To " Go, go, go!"

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics. That would be why I have just received my...
  • newapollo's avatar
    newapollo
    8 months ago
    Cardiffman282 wrote:

    A little notification ping brought me this little bundle of textual joy:

    "Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

    . 

    Have you tried typing the url into a web browser? 

    It works for me, however as I'm already on Gig1 and not on the newer network I can't increase my speed. It does give me the options though of changing  my speed to M500 for an additional £5 per month, or any lower speed for no extra cost.

unisoft's avatar
unisoft
Knows their stuff
8 months ago
Cardiffman282 wrote:

The Virgin Media Marketing Team clearly knows all about my trust and confidence in its competence, legal compliance, and strong code of professional ethics.

That would be why I have just received my first VM marketing text which brought sunshine and happy expectation in to my life. 

A little notification ping brought me this little bundle of textual joy:

"Boost your broadband speed today for 50% OFF our usual offer price. Go, go, go! Tap here to claim virginmedia.com/boost-bb T&Cs apply. See virginmedia.com/prices Text NO to 62147 to opt out."

See, there's even a stop code just between us if things get, well, too much. 

I glanced both ways to make sure the coast was clear and sweatily clicked the link. 

Sadly instead of an enticing offer I got... 

OOPS. 

Who'd have thunk it?

Maybe I should immediately call offshore customer services to. ..actually nah. 

If you rang CS, they would have said they don't have access to implement the offers by the separate campaign team and then try to upsell you a more expensive package with stuff you may not need. Time and time again on this forum, this is reported.

How can a large company like Virgin Media get processes so wrong that alienate customers. It's beyond me, it's not even difficult stuff. Unless of course it's a deliberate ploy......