Unrequested contract renewal.

[Mackem2]

Hi

I've been with VM for year and been out of contract for years too. I was just browsing the website to see what offers there were and suddenly an email arrives with my new contract documents. I never agreed to renew and certainly not at the price stated. Surely they cant make me renew? Do I still have 14 days to cancel this?

Thanks

[Cardiffman282]

Yes you have 14 days to cancel. Link below. You are not the first to experience this trigger happy behaviour from VM recently. 

[Mackem2]

Thanks

But just to clarify, I don't want to necessarily cancel right now. I might be about to move house so don't want to be tied in to a new contract. Just want things to stay as they are at the moment. 

[jpeg1]

Phone first thing tomorrow. Take the 'thinking of  leaving us' option, and say you will cancel unless they can give you a better offer. Play it hard.

[Daniel_Et]

Hi @Mackem2 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel