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Unrequested contract renewal.

Joining in


I've been with VM for year and been out of contract for years too. I was just browsing the website to see what offers there were and suddenly an email arrives with my new contract documents. I never agreed to renew and certainly not at the price stated. Surely they cant make me renew? Do I still have 14 days to cancel this?



Super solver

Yes you have 14 days to cancel. Link below. You are not the first to experience this trigger happy behaviour from VM recently. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here


But just to clarify, I don't want to necessarily cancel right now. I might be about to move house so don't want to be tied in to a new contract. Just want things to stay as they are at the moment. 

Alessandro Volta

Phone first thing tomorrow. Take the 'thinking of  leaving us' option, and say you will cancel unless they can give you a better offer. Play it hard.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Hi @Mackem2 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.