Unable to view bill

[lynnferguson]

I receive emails telling me about my bill but this month the bill is larger. When I try to view the bill, I just go round in a loop and am unable to view the bills

[Carley_S]

Hi @lynnferguson 

Welcome to the community forums

Sorry to hear you've not been able to view your bill.

How are you trying to access your billing? Is this through the link on the email or through another means?

Are you able to sign into your online account okay? 

[lynnferguson]

Hi Carly

I’ve tried both through the link in the email and also through my account

[Carley_S]

Thanks for getting back to me @lynnferguson 

What error message are you seeing when trying to view your bills please? 

Does the same issue happen when using another device or browser?