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Unable to view bill

Joining in

I receive emails telling me about my bill but this month the bill is larger. When I try to view the bill, I just go round in a loop and am unable to view the bills


Forum Team
Forum Team

Hi @lynnferguson 

Welcome to the community forums

Sorry to hear you've not been able to view your bill.

How are you trying to access your billing? Is this through the link on the email or through another means?

Are you able to sign into your online account okay? 

Here to help 🙂
Virgin Media Forums Agent

Hi Carly

I’ve tried both through the link in the email and also through my account


Thanks for getting back to me @lynnferguson 


What error message are you seeing when trying to view your bills please? 

Does the same issue happen when using another device or browser? 

Here to help 🙂
Virgin Media Forums Agent