Unable to switch to ebilling

[mhiggins2]

I had my account set up for me by someone at Virgin, but they didn't sign me up for ebilling when making the account as I've seen on my first bill a charge for a paper bill. I've tried following instructions online to find how to switch but there is no option when I go into my profile, I would like to switch but at the moment I don't seem to be able to. Any help would be very appreciated, thanks.

[Matthew_ML]

Hey mhiggings2, thank you for reaching out and I am so sorry to hear about this.

Please do try these steps;

Register for My Virgin Media, you can switch to eBilling by following the instructions below:

1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to eBilling.
4. Follow the instructions on-screen.

Once you’ve registered for eBilling, we’ll send you an email each month notifying you when your bill is ready.

This link will help you. 

[Matthew_ML]

Hey mhiggings2, thank you for reaching out and I am so sorry to hear about this.

Please do try these steps;

Register for My Virgin Media, you can switch to eBilling by following the instructions below:

1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to eBilling.
4. Follow the instructions on-screen.

Once you’ve registered for eBilling, we’ll send you an email each month notifying you when your bill is ready.

This link will help you. 

[mhiggins2]

Thanks for the response however this is the problem there is no option for me to do this and I have followed the link you provided but when I clicked switch to ebilling it took me to a page with my sign in and security details. I really need to get this sorted asap is there anyway you could do this manually for me?

[Tom_W1]

Hi @mhiggins2 thanks for your reply.

No problem - please allow us to send you a PM so I can look into this further for you.

Please expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[timu2008]

I can't figure out how to set up ebilling either. I have looked everywhere but I found no options to switch to ebilling. How do I switch to ebilling?

[Ayisha_B]

Hi @timu2008 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you have had some issues switching to ebilling.

This can be done via your online account.

Sign into MY VM and follow the below steps:

•    Click on the Settings tile.

•    Click on Account Details.

•    Scroll to Communication Preference and click Edit.

•    Select "eBills, email, text" from the dropdown menu.

•    Click Update.

If you still experience issues, then please respond to my PM 📩 so I can assist you further.

Thanks