Unable to stop paper bills‌‌ / E-Billing required

[andycox]

Despite carefully following all of the suggested routes to switch on E-Billing to stop paper bills, I am still unable to complete this seemingly simple request.

Does anyone have a definitive solution to this problem as I don't want to be charged for paper bills yet again this month.

😡Thanks, Andy

[Nathan_B]

Hi there @andycox 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see that you've been unable to change to E-Billing. I'll certainly be happy to take a look at this for you so I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan