Unable to register - getting errors
I'm also hitting this problem when attempting to register for a Virgin Media account.
More details: - Occurs at the address https://www.virginmedia.com/my-virgin-media/register/create-password - ...
Forum Discussion
Hey domodomegg, thank you for joining our help forums and for your first post here.
Welcome to the VM community, great to have you on board! 🙂
Sorry to hear of this issue with the password creation for your online account currently, we'd love to help.
Please, have a read at the below requirements for creating a new password.
New password must:
• Be between 8-64 characters.
• Must start with a letter.
• Contain at least one uppercase and one lowercase letter.
• Contain at least one number.
• Special characters are allowed but not required (e.g. ! # % & @).
• Cannot contain easy to guess words, usernames, or previously used passwords.
Let us know if by meeting these requirements you're able to create a password for MyVM successfully.
Not to worry if not, just tell us what error you get or what goes wrong during the process and we'll be happy to assist further.
Regards,
Thanks for your response. I checked the password meets the requirements and I am still unable to register for MyVM.
I called up customer services today, who first guided me through the process again and we got stuck at the same point. They then tried to create the account from their side with a password they chose and also were unable to. The agent esclated to their manager who also was unable to create the account. I was told it had been referred to an internal technical team as a fault in the MyVM system.