I was previously set up for e-billing. I was talking to Virgin Media on the phone today, they advised I am paper billing for £1.99 I said, no never had a paper bill please change it back to e-billing. They said they can't, I have to do that via the app. Now the app and web account system doesn't seem fit for purpose. I have followed all the instructions supplied by Virgin Media but there is no such e-billing option or a my profile option. It's absolutely crazy. Can a moderator on here help with with accurate instructions because the links and pages supplied send you to direct debits, make a one off payment, everything but register for e-billing.
Come to think of it, Virgin was sold to me as a ''you can manage your own account seamlessly'' type company. It appears to be everything but. The app says ''change your package'' when you click it, says ''telephone us''. Book an engineer, the option doesn't work. Absolutely everything I should be able to do myself requires a phone call. Having quite alot of regret changing to Virgin 😞
