Unable to cancel netflix permanantly

[bobthefitter]

Cancelled netflix in febuary, received cancelation email 28.02.24. Netflix started again without any input from me on 29.02.24

This would appear to be experienced by other customers. Has there been a satisfactory way of permanantly cancelling Netflix. I am still being billed for a channeli thought i had cancelled. Netflix does not recognise me having an account. All previous billing was done via virgin account.

[Ilyas_Y]

Hey @bobthefitter Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the Netflix subscription you are experiencing. 😕
I will assist you on the matter and investigate this further. 🧾

I will send a private message to support. 📩

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @bobthefitter on the VM forums. 👋🏼

I'm sorry we couldn't get passed security.
We understand your value for privacy and the exchange of private information across the forums page.

Please do note that the forums are managed by us and they are secure. 
You can verify our team here: https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk

And this is the forums team who can assist on VMO2 queries. 🧾

Kind regards,
Ilyas.

[newapollo]

Hi @bobthefitter 

You can  tell who works for VM by the screenshot below taken from the <Community FAQ>  page.

VM Staff