Unable to Switch to eBilling and Charged £1.75 Paper Bill Fee

[franlam55]

Hi Virgin Media Team,

I’ve been trying to switch to eBilling but haven’t had any success, and I’m being charged £1.75 for paper bills despite following all the provided instructions. Here’s what I’ve done so far:

1. I received my first bill by post and noticed the £1.75 charge for paper billing.
2. I followed the steps on your eBilling guide (https://my.virginmedia.com/ebills/how-to-register/), but the "Switch to eBilling" option does not appear under "My Account Settings."
3. I updated my preferences under the "Marketing and Contact Preferences" section to "Email / Text message / Phone call / Post," but I still received a paper bill this month along with another £1.75 charge.

It feels unfair to be charged repeatedly for paper bills when I have tried everything to switch to eBilling. Can someone help me to switch my account to eBilling? and refund the paper bill charges I’ve incurred due to this issue?

Thank you for your assistance, and I look forward to resolving this matter soon.

[John_GS]

Hi @franlam55 

Thanks for posting and welcome to the community. 

Sorry to hear of the E-Billing issue. I'll send you a PM now to assist further.

Best wishes

[galleria3293]

Good afternoon - the published instructions to switch to ebilling do not work for me - there is no profile button at the top. Please could someone assist?

[Sabrina_B]

Hi @galleria3293 👋.

Thanks for reaching out to us and welcome TOT he Community Forums, sorry to hear you are having issues with switching to E-Billing, the profile icon is the person shape in the circle if you are using the website, if you wish we can switch it on for you, we would need to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina