I am trying to investigate my options for renewing my contract, because £80 a month for 120mbit + phone line is prohibitivly expensive, and while I would like to stay with VM, I can't really justify that price for what I am getting, not when new customers pay a fraction of that.
When I log in to my.virginmedia.com, I get a button to click "Renew Now", but when I click that, it asks me to "log in" again, when I'm already logged in, then says "Sorry, we can't help you, please contact one of our agents".
The problem is, I am severely deaf, and find it extremely difficult to use telephones so contacting one of your agents is a near impossibility for me. I only have a landline because when I initially signed up, many years ago, it was a mandatory requirement for broadband.
Is there some other way I can investigate renewing my contract and getting a better price, that doesn't involve having to speak to an agent?
