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Trouble setting a new password

Joining in

Hi there, I'm trying to review an email sent to me about recontracting my Virgin Media Cable. However, I'm unable to follow up on it as I've forgotten my password and I'm not able to reset my password using your system. Every single password I type, including ones suggested by password setting websites, are ruled as invalid. Can you help please?


Forum Team
Forum Team

Hi @mjwilknz thanks for reaching out.  

Sorry to hear you're having issues giving a password and for any inconvenience this may be causing you. I would like to have a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Kind regards