on 05-10-2024 04:41
Morning
yes it appears to be true. I renewed and the renewal said keep everything you have now for £xx pounds. I clicked renew and now I don’t seem to have access to TNT sports?!
it’s ridiculous really. Why state keep everything you have now, then click ok and step through a process only for them to remove TNT? Honestly it’s maddening.
Answered! Go to Answer
4 weeks ago
Hey @Panicos70 Thanks for reaching out to us on here. 👋🏼
I can see that the message has been replied to and this has been sent to my colleague.
When they are next in, they will pick this up which will be very soon.
Apologies for any inconvenience caused. Do let us know how it goes with our colleague. 🙂
Kind regards,
Ilyas.
on 05-10-2024 08:43
Hi @Panicos70 👋
Welcome to our Community Forums and thanks for your post.
When did you renew?
We sent emails out to customers who who had TNT on a Maxit package asking them if they would like to continue to receive the channels.
05-10-2024 09:17 - edited 05-10-2024 09:18
Come on Ayisha_B,
You know very well that some customers who VM deemed hadn't watched TNT sports "for a while" received emails some time back saying TNT was about to be removed, these customers were given the option to keep the service if they wanted by filling in an on line form.
The email Panicos70 is referring to is a completely different one about renewing a contract which is about to expire over the next few months or so, but I think you probably know this.
And yes these emails do say something along the lines of "Keep your same great package, at the same great price" only for customers to lose channels after renewing.
on 05-10-2024 11:28
Thank you for your input HavencroftKev.
We will respond directly to @Panicos70 🙂
a month ago
Hi Ayisha
I clicked on renew on the website early September and came into effect early October when last contract expired.
Reading my agreement it says I have Maxit package which includes TNT. I received no email re wanting to keep TNT which I do and use regularly for European Football and Oremiership matches in a Saturday. But you must know that as I am sure my viewing is traceable. How can I get it switched back on please as it stands I feel a little missold as the message was renew your package without changes and yet TNT is removed.
Appreciated you reaching out and look forward to hearing back re how to rectify.
thank you.
a month ago
You are confusing 2 different scenarios here. The emails that were sent out about TNT sports were to those customers who had TNT Sports included in their package but rarely watched it.
Those emails effectively said we're taking TNT sports away but if you tell us not to we won't.
However, if you are negotiating a new contract TNT sports will not be included, it is now only available as an add on and won't be part of any packages going forward.
a month ago
4 weeks ago
Hi. I responded to the private message but have not heard back?
Thank you
4 weeks ago
Hey @Panicos70 Thanks for reaching out to us on here. 👋🏼
I can see that the message has been replied to and this has been sent to my colleague.
When they are next in, they will pick this up which will be very soon.
Apologies for any inconvenience caused. Do let us know how it goes with our colleague. 🙂
Kind regards,
Ilyas.
3 weeks ago
Thanks for your time via PM @Panicos70
I'm glad we were able to get this resolved for you 🙂
If you need anything else, do let us know.
All the best!