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Switch to ebilling

Mikey727
Joining in

3 weeks ago - last edited 3 weeks ago by Moderator

Hello, I'm having the same problem - In my account options I have my communication preference set to - eBills / Email / Text - but I received a paper bill in the post twice already. I tried to follow the instructions to switch to eBilling but can't find any other way to do it. I'll need some help. Thanks

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2 REPLIES 2

Molly_T
Forum Team
Forum Team

3 weeks ago

Hi Mikey727 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear you are having some issues with your billing preferences! We will just need to send you a PM to confirm a few account details so we can take a closer look and arrange setting this up for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

Molly
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Molly_T
Forum Team
Forum Team
In response to Molly_T

2 weeks ago

Hi All 👋 Just returning to update the public thread - thanks to Mikey727 for PMing with me! 
We were able to confirm all the details needed to ensure the E-billing is set up. 

Glad to help get this sorted. Wishing you all the best! 🌞

Molly
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