on 19-02-2024 17:21
Hi, I would like some help switching to ebilling please.
In my account options I have my communication preference set to - eBills / Email / Text - but I recieved a paper billl in the post today.
Answered! Go to Answer
on 19-02-2024 20:12
Hi @theflyingwooly 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 19-02-2024 20:12
Hi @theflyingwooly 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 10-06-2024 09:31
Hello,
I'm having the same problem - In my account options I have my communication preference set to - eBills / Email / Text - but I received a paper bill in the post yesterday. I tried to follow the instructions to switch to eBilling but can't find any other way to do it. Please can you help me? Many thanks
on 10-06-2024 11:48
Hi Viryananda,
Thanks for using the Community Forums to get this issue with your E-Billing looked into, sorry you're struggling to find out how to do it on the App 😥 I would be more than happy to look into this for you!
I'll send you a PM now so we can get this looked into.
Speak soon!
Thanks,
Meg
on 26-06-2024 14:21
Hiya Viryananda,
Thanks for chatting with me in our PM's, it was lovely helping you set up your E-Billing 🤗
Please let us know if you need anything else!
Thanks,
Meg
on 01-07-2024 13:40
Hi Viryananda,
Thanks for chatting with me in our PM's, I'm so glad we finally got this issue sorted with your E-Billing!
If you need anything else, please reach out to us again 🤗
Wish you all the best.
Thanks,
Meg
on 19-07-2024 11:08
Hi,
I am having the same issue, I have tried as you have mentioned in the fix but just don't get any option for ebilling.
Thanks
Nisar ...
on 19-07-2024 13:16
Hi there @nis28
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue and thank you again for trying the fixes already listed, I am so sorry that this has not helped but let me get a private message across so we can take a closer look.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
a month ago
Hello,
Could you help with this please, I am having the same problem here to switch to ebilling, I have tried to follow your instructions but just don't get any option for ebilling.
Raul
a month ago
Hi Raul123 👋 Welcome to the community forum! Thank you for posting and joining this thread.
You should be able to switch to E-billing yourself via 👉 My VM by heading to Profile > E-billing > Switch to E-billing. You can read more about the process here 👉 https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1
Just in case you have tried this process and are still having issues I will send you a PM to confirm a few details so we can set this up for you manually. - You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞