So I see an offer for Skysports HD in my account, £25/month 30 day rolling, honoured for 18 months. Sounds good, first game of the season starts in an hour, so I agree to it. I then get an email that it will take up to 10 working days to activate. 😡
Doesn't sound right so I ring up Virgin, 35 minute queue wait, and then am told, quite clearly, that he can cancel that and sort me out immediately. Oh, sorry, he can only offer me Sports in SD for £25/month. I decline, I wanted it in HD (why is SD even a thing these days?). So after 10 minutes talking to his manager they agree and I get skysports HD immediately.
Next morning I receive an email confirming that my new monthly price is not £25 extra, but £26.16 (this is not a mid month adjustment price, that was around £126). So I ring up to enquire and am told that a) no idea where the £26.16 is coming from, and b) I am actually on a three month 'offer' for HD after which my package jumps up another £7/month to keep HD. So not the original 18 month, £25/month HD offer at all.
So I ask to completely cancel everything relating to skysports. But she cannot cancel the original '10 day waiting' deal, I'll have to wait 10 working days 'and see what happens'. Apparently no one from virgin can actually do anything with regard to these online offers. And even retentions can't work something out for me, they apparently don't have that power. But they have apparently charged me 83p for watching skysports for an evening.
But I also suspect that she has not actually cancelled skysports as currently it is still working on my TV box, 2 hours later (maybe the 83p charge has given me 24 hours viewing?). My account is still showing that I am on this 3 month 'hd offer'. I wonder if I'll end up being charged for this skyports package AND the online deal that I was originally told would be automatically cancelled. Would like to think this wouldn't be technically possible (i.e. two separate skysports subscriptions on the same account), but it wouldn't surprise me ATM.
Do I really have to just 'wait and see' until I discover a bunch of additional charges on my account? Seems like it's going to be incredibly difficult to get this remedied.
Separately, what's with the 10 working day activation on these online offers? I went back today to see if I missed something obvious only find a whole bunch of new offers, including a skyports HD add on for £4/month. 😤
