Sky On Demand ultra HD missing from my channels/package

[stephenw1uk]

Sky On Demand ultra-HD missing from my package useless customer services are no help. They were getting an engineer but I was rudely cut off.  I need to speak to an English-speaking person who understands. can anyone help?

[Carley_S]

Hi @stephenw1uk 

Welcome back to the community forums. 

So sorry to hear that you're having issues watching On Demand services and that you weren't able to get this resolved when speaking with the team. 

Can you advise what channels are affected by this please and what error you see on your side when trying to access these?