New package, missing channels
I was called three times today by Virgin Media sales people. The third time i actually had time to talk so listened to the deal offered, which was actually pretty good, and saved me money on a better package.
The guy assured me that I would retain my current TV channels as part of the new Volt package (plus the additional ones he was bundling). I did get the additional channels almost immediately but I have lost TNT Sports, which was not discussed at all. Had I known I would lose this channel (which my son watches regularly) I would not have proceeded. Is it possible to have this added back in? I do not want to pay for it separately as it makes the new package a waste of time if I do. Can anyone from Virgin assist here or can others advise?
You have moved from the legacy Maxit (with inclusive TNT Sports) to Mega TV, which is the current equivalent. TNT Sports is no longer inclusive on any TV package and is a chargeable premium add-on for £18/month.
The best you can hope for, is to use statutory 14days "change of mind" to revert your package change to whatever you had before - crucially with Maxit as the TV tier. Then decide whether you want to remain on that bundle, or renegotiate a new package in knowledge that TNT Sports is chargeable in the same vein as Sky Sports.
Do you have proof that you were sold inclusive TNT Sports? That would help your case for mis-selling if so.
