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And3's avatar
And3
Tuning in
7 months ago
Solved

Missing tv channels

Can anybody help I've just noticed I've lost alot of channels when my new contract has kicked  in  it has changed from mix tv to mixit tv. I was under the impression it was the same deal i had before I can't see anywhere in the contract that there would be less channels 

  • Paul_DN's avatar
    Paul_DN
    7 months ago

    Thank you for the above And3, I will be more than happy to get you some help and look further into this for you, please look out for a white envelope which in an invite into a private chat, once in I will look further into this for you.

    Regards

    Paul.

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    7 months ago

    Hi And3 

    Welcome back to the community forums. Sorry to hear of your concern with your channels.

    Yes, Mixit and Mix TV are different TV packages that have their own channel list. Mixit TV is the most basic TV package we offer and has less channels available than Mix did. 

    You would've been notified of a change in your package to what was being removed - in this instance Mix TV and what was being added - Mixit TV. There are no details on the channel difference but you can see these here. 

    I can see that you were in a private message to discuss your renewal with one of my colleagues recently, so if this is regarding the renewal you were discussing then if you've any further questions regarding it, please reach back out to my colleague supporting you and they can assist further should you still need.  

     

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    7 months ago

    I'd be interested to know whether you renewed your contract via an email from Virgin promising "The same great package, at the same great price"? 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        7 months ago

        Thanks for replying And3.

        Sorry about the typo in my last response. Meant to say "if you would"

        Please let us know if we can help?

        Gareth_L

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    Out of curiosity, what was the resolution? If you're OK telling.

    • And3's avatar
      And3
      Tuning in
      7 months ago

      I have my missing channels back plus a better eighteen month contract

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        7 months ago

        Glad I was able to help you And3, if you have any further issues or just have a question, feel free to reach back out.

        Regards

        Paul.