Forum Discussion

Helen36's avatar
Helen36
Tuning in
8 months ago

Signing paper contract

I've received two paper contracts in the post, each informing me I need to send back a signed contract to Virgin Media. However, there is no specific space or box to sign in this paper contract so where am I meant to sign? I was also told by an advisor over Whatsapp that I don't need to sign or send back any paper contracts. Can anyone who works for Virgin Media tell me if I am supposed to sign and send a paper contract and if so where on earth I'm supposed to sign it? I've had so much conflicting information from Virgin regarding various problems since setting up with them and it's really frustrating

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago

    Hi Helen36,

    Thanks for posting, and sorry for any confusion over the contracts. We can see you're already in a private message conversation with a colleague. Please pop them over another private message regarding this and they can help.

    Alex_Rm

    • Helen36's avatar
      Helen36
      Tuning in
      8 months ago

      I've already tried asking that colleague but I am unable to reply to their messages anymore for some reason

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        8 months ago

        Hi Helen36 

        I can see that you have not been able to pass security with our team which does mean we are not able to assist here, I can see however our staff member has provided you a link with a list of other methods of contact.

        Please do reach out to the teams via any of the listed methods and they will assist further.