Forum Discussion

Wp1's avatar
Wp1
Tuning in
2 months ago

Signed a new contract yet keeps telling me contract running out

Im now concerned after seeing others post the same recently. Contravt had 34 days left. Online says here's your nre contract offer. Offered me 'everything stay the same' price and i accepted. Haf contract come through, all the same a slast time. Yet 6 days later i get emails saying time is running out make sure you Renew. I go online and it's offering me a 'everything stay the same' deal again and a warning box saying contract due to expire on x date. What on earth is going on, people in similar boat are saying virgin refusing to agree to a contract that has been signed??

  • David_Bn's avatar
    David_Bn
    2 months ago

    Thanks for working with me via our private messaging function Wp1.

    Pleased to have this one sorted for you, and do please feel free to come back to us here on the Forums if any further assistance with your services is required.

    Have a lovely Christmas,

    David_Bn 

    🎅

  • Wp1's avatar
    Wp1
    Tuning in
    2 months ago

     

    ***EDITED BELOW WITHOUT SPELLING ERRORS!***

    Im now concerned after seeing others post the same recently. Contract had 34 days left. Online says here's your new contract offer. Offered me 'everything stay the same' price and i accepted. Had contract come through, all the same as last time. Yet 7 days later i get emails saying time is running out make sure you renew. I go online and it's offering me an 'everything stay the same' deal again and a warning box saying contract due to expire on x date. What on earth is going on, people in similar boat are saying virgin refusing to agree to a contract that has been signed?? Do i have a contract or not??

    • David_Bn's avatar
      David_Bn
      Forum Team
      2 months ago

      Thanks for reaching out to us Wp1, and a very warm welcome to our Community Forums!

      Sorry to hear of the confusion caused over the new contract situation.

      Happy to take this into a private message to see if we can obtain clarity for you and amend any errors that have occurred.

      Check out the envelope in the top right hand corner for a private message from me

      Thanks,

      David_Bn

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for working with me via our private messaging function Wp1.

    Pleased to have this one sorted for you, and do please feel free to come back to us here on the Forums if any further assistance with your services is required.

    Have a lovely Christmas,

    David_Bn 

    🎅

  • Wp1's avatar
    Wp1
    Tuning in
    2 months ago

    Excellent service, thank you David. Merry christmas.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 months ago

      You too Wp1 I have passed on your message to David and a smashing New Year 🎉🎊. 

  • JOPI's avatar
    JOPI
    Joining in
    12 days ago

    I’m having the same problem. Twice I’ve tried to renew my contract online — via My Virgin Media — at a “deal” price (I was happy with) with my services remaining the same and then been emailed “pre contract” documents, after which no new-contract email follows. And when I log into My Virgin Media it still says that my contract is about to expire and suggests I follow the same link to secure a new deal.

    Please help. Do I have a contract or not?