Signed up with wrong email

[JoanneK43]

We have recently signed up to get Virgin broadband installed, however when signing up to it I misspelled my email (swapped 2 letters round). Was just wondering if it’s possible to correct this?

any help is much appreciated 🙂 thanks 

[spacepostman]

Thanks Matt,

It's for my new brand Virgin Media service, hopefully the equipment is arriving on Friday.

[spacepostman]

Thanks Matt,

 Our brand new Virgin Media service (broadband/phone/tv).  The self-install kit is being sent out by Friday hopefully. 

[spacepostman]

I also mis-typed one letter in my email address on signup, so my contract docs will have bounced. Got the confirmation SMS though.

Might be worth mentioning, this sort of thing is usually avoided on many other websites, which force you to type your email into two text boxes to check they match-up. I'm pretty certain Virgin hasn't got that.

[Matthew_ML]

If you got the SMS this is good news, we can look at updating the email for you.

I will send you a DM and we can confirm everything.

[spacepostman]

Thanks Matt, I spent over an hour on the phone yesterday trying to sort this out but was getting absolutely nowhere.

I'd forgotten all about these forums and how useful they are, since it's been a while since I had Virgjn Media in my name.

[digimag2]

Hello Matt, 

I have the same issue. Misspelled my email address in a hurry and now i have no way to access my account or get any updates. The delivery date is today.